Telesales Operative

2 weeks ago

Kilmarnock, East Ayrshire, United Kingdom Braehead Foods Full time
Braehead foods now have an opening for outgoing, motivated Telesales Operative to join our team in Kilmarnock.

At Braehead foods we have been supplying Chefs across the UK and Europe with the finest quality ingredients for almost 30 years.

A family business since 1989, we supply everything from quality chilled, ambient and frozen foods, to bespoke products made for chefs, by chefs in our Production Kitchen.

Our Telesales team are the heart of our business, if you are looking for career progression this could be a huge opportunity for you.

With on-going training provided, we are looking for a professional Telesales Operative to advise and deliver amazing service, with a constant view for growth.


  • This is a 40 hour contract, worked 5 days over 7 per week between Sunday
  • Friday. A requirement of this job will be at times visiting our chefs on site carrying out the sales role face to face rather than by telephone._
- £10.50 hourly wage plus performance bonus upon meeting the criteria._

Responsibilities:

  • Building orders from Inbound calls
  • Outbound calling to existing clients
  • Ascertaining customer's needs & tailoring the best solution for each individual
  • Promote excellent quality produce
  • Cross Selling a multitude of additional products
  • Working independently as well as part of the team to achieve KPIs.
  • Proactively maintaining contact with our customers over the phone and dealing with general customer enquiries.
  • Building excellent rapport with customers.

Essential Criteria:

  • Positive, selfmotivated attitude
  • Strong communication skills
  • A trackrecord of results generated within a previous sales role
  • Experience in Telesales
  • Competitive mindset
  • Be able to listen and question effectively
  • Confident and motivated
  • Ability to work under pressure and in a fastpaced environment
  • A drive for excellent standards
  • Team worker
  • Ability to work on own initiative
  • Basic to intermediate IT skills

Desirable Criteria:

  • 1+ years of making outbound sales calls or have previous customer service experience
  • Excellent communication and interpersonal skills
  • Enjoy building relationships with customers
  • Strong IT skills
  • Sales Lead Generators & Telesales Executives (preferred)

What we offer:

  • Private medical insurance
  • 28 days holidays with option to buy extra days
  • Additional day off for birthday
  • Monthly staff Lottery
  • Staff Discount in shop/café
  • Onsite parking
  • Opportunities for fastpaced career progression
  • Ongoing support and training
  • Company pension
  • Life Insurance
  • Service bonuses for 5, 10, 15, 20, and 25 years.

Job Types:
Full-time, Permanent

Salary:
£10.50 per hour

Benefits:

  • Additional leave
  • Company pension
  • Employee discount
  • Life insurance
  • Onsite parking
  • Private medical insurance
  • Store discount
  • Wellness programme

Schedule:

  • Day shift

Supplemental pay types:

  • Bonus scheme
  • Loyalty bonus
  • Performance bonus
  • Quarterly bonus

Work Location:
One location

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