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Service Advisor
3 months ago
A customer services specialist is required to join a Torquay based main dealer who represent a well-known quality brand; one of the best-selling in the UK.
In the role of a SERVICE ADVISOR , you will be responsible for providing customers with an excellent standard of care whilst conducting all activities at the service department front desk:
- Customer bookings (both physically and remotely)
- Workshop diary control
- Liaising with Workshop Control and Service Management
- Monitoring and communicating through work in progress
- Presenting and upselling additional work requirements and approved products / services
- Undertaking related administration, invoicing, and updating of the database – via the internal IT systems.
To be considered, you'll need to have occupied the automotive face-to-face customer services role in the past, and to be able to demonstrate a solid track record for delivering an excellent customer experience. Motor trade-specific is seen as essential. You'll need to be eager to learn specific brand processes, and have a good standard of IT competency, professional in appearance and well spoken.
A full driving licence is a prerequisite
This vacancy offers an opportunity to join a long-established, privately-owned dealer group with a first-class reputation.
"When I wanted to progress my career to the next level I needed to deal with a consultancy who had in-depth knowledge of the industry and understood my requirements. Kream was superb and I was not disappointed".
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