Senior Proposition Manager

7 days ago

London, Greater London, United Kingdom Capumen Executive Recruitment Full time
Job Description

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make us a truly exciting and inclusive place to work.

We are a new, exciting division. We're passionate about giving businesses better solutions to keep them moving forward – from SoHo, through Mid Market and Wholesale, to Hospitality – we provide broadband, phone and TV services to the whole UK B2B market.

With an exciting, fast-paced scale up environment but with the support of a strong parent company, we're looking for exceptional people to help drive our business forward. And with the support of a truly trusting and collaborative team, you'll grow alongside our business.

This role sits within the Commercial and Marketing department which supports all our market segments in Business.

What you'll do:

  • Own propositions relating to fixed connectivity products such as Broadband, Ethernet and Wi-Fi and their related portfolio of Value Added Services (VAS) and customer premise equipment (CPE)
  • Decide what to sell to whom at which price through which route to market for best results. This will cover all market segments: Soho, Mid Market, Wholesale and Hospitality subject to the proposition in question
  • Develop and take new propositions from concept to market: New propositions ideation, evaluation and business casing using customer, competitor and trading insights. Once funding approved work with marketing, product and programme teams to take the proposition concept to market and ensure it delivers the business and customer benefits promised. Excite and engage our front line and wider teams working with L&D teams to best enable them to sell or service your proposition
  • Own pricing and packaging for this category of propositions as a component of new proposition ideation and in life management
  • Own and maintain the marketing claims matrix to be used internally and externally for this proposition area
  • Evaluate scenarios and do business cases for new propositions or marketing investments, linking where appropriate to LRP and annual plan
  • Lead a virtual team from the segments, commercial, marketing and product teams to leverage all elements of the marketing mix (price, product, place, promotion and people) to deliver customer proposition launches or changes successfully
  • Monitor and manage in life performance of customer propositions and proactively propose and deliver enhancements/fixes with the wider Business team

What you'll bring:

  • An innovative but pragmatic thinker able to come up with ideas that will delight our customers but also make commercial sense and are technically realistic
  • Ability to create impactful, robust marketing claims that are backed up by strong reasons to believe to help us win in the market
  • Able to lead a virtual team from across the business in taking a proposition from concept to market
  • Strong numeracy and commercial literacy including being a fluent user of software such as Excel
  • Able to size the market opportunity for a proposition in terms of volumes, price, revenues and profits – backed by robust insight and data. Able to model the impacts of price and volume on revenue and margins
  • Expert user of customer insight: working with and distilling multiple and disparate insights and data sources into compelling and actionable recommendations
  • Excellent communicator (both written and verbal) with ability to influence and confidently lead discussions at all levels from front line to senior management
  • Supportive and inclusive leader with a good understanding of how to get the best from people both within and outside the team
  • Experience at working in a senior role in a broadband or similar customer proposition function at a leading UK telco or media company – B2B or B2C

The Rewards:

Our great range of rewards really are something special, here are just a few:

  • Highly competitive base salary
  • Discretionary car allowance
  • Discretionary annual bonus
  • The TV you love all in one place
  • A generous pension package
  • Private healthcare
  • Discounted mobile and broadband
  • Access a wide range of exclusive VIP rewards and experiences

The working environment:

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

We don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

  • Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer

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