Propositions Specialist

1 week ago

London, Greater London, United Kingdom Vodafone Full time

Location:
London+ (Hybrid*)

Salary:
Excellent basic salary plus bonus and Vodafone benefits

Hours:
Full time 37.5 hours per week - Mon to Fri
-
Hybrid
At Vodafone UK we believe that through collaboration and connection we can achieve great things.

Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role.

Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

**Who We Are**We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company.

We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.


What you'll do


As a Proposition Specialist you will support the team in defining, validating and driving the performance of new and in inlife propositions.

The products that will fall within this team are across PAYM SIMO, PAYG, Network/5G, OOB & Entertainment.


The Proposition Specialist will have responsibility for Vodafone's out of bundle (OOB) propositions which include roaming, data extras, spend manager and international calls.

It is a critical part of our mobile P&L and touches our entire consumer mobile base.

With close support of the Proposition Lead, the Proposition Specialist will define the three-year proposition roadmap, design and drive changes to the proposition to improve customer experience and/or improve commercial performance.


  • Help define the 3yr Propositions strategy for your product including defining the customer insights, target audience and market opportunities, proposition initiatives, desired customer experience and marketing approach and how this fits into the overall Mobile Propositions strategy, working closely with the Propositions Lead.
  • Lead the proposition strategy to ensure a successful launch to market by liaising with key teams such as props delivery, base marketing, CX and brand
  • Understand and be a strong voice to shape the desired Customer experience including a strong digital first mindset for any new proposition enhancements.
  • Closely collaborate with the Commercial team to ensure full impact of any changes/issues/new props are fully understood and factored into the budget
  • Work collaboratively with the wider propositions community, to continually find ways to make our products and services better for our customers

Who you are

  • Understanding of the mobile market
  • Demonstrable ability to work collaboratively and to influence at peer level & upwards
  • Track record of developing initiatives where you put the customer at the heart of the change.
  • A selfstarter with an ability to champion the voice of your customer within the business to drive effective decision making
  • Experience in commercial / proposition or customer care
  • Strong communication and presentation skills
    What we offer
We believe that taking care of our employees is the key to their success.

That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.

We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.

We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies.

**Together we can

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