Customer Service Advisor

2 weeks ago

Leeds, Leeds, United Kingdom Tech Mahindra Limited Full time

Customer Service Advisor - BT Openreach


Here at Tech Mahindra, we have a great opportunity for people to join our fantastic customer service team at BT Openreach.


The customer service team are first and foremost brand ambassadors who provide a professional and engaging experience to BT Openreach customers.

You are the voice of the business and therefore you will need to ensure your personality, professionalism andengaging personality comes through in the form of exceptional customer experience.


The Role:


As a customer service advisor, you are responsible for providing a quick, effortless, and exceptional customer service experience to BT Openreach business customers via a variety of platforms such as: telephony, live chat, case management or back office.

Whatever the platform you are working on, you will work in our vibrant contact centre in Leeds and will receive full training on:


  • Live Chat: Dealing with customers via live chat platform
-
Back Office: Dealing with task management for customers via order processing
-
Telephony: Dealing with customer queries via inbound and outbound telephone calls

About you:

If you have a personable and engaging personality, we can teach you the rest

In addition, we can also provide you with the platform to build a strong career within a fantastic global business who will provide you the opportunity to RISE to where your potential is capable

If you are ambitious, driven and are looking for an exciting challengethis could be the opportunity you are looking for

Salary:

£21,450 p/a basic salary

On successful completion of 6mth contract your salary will move to £12 p/hr £23,400 p/a basic salary.

In addition, you will have the opportunity to work overtime if you wish to do so throughout the year and your hourly rate.


What we are looking for:

  • A minimum of 6 months customer service experience (any industry sector)
  • You will have a natural passion for delivering exceptional customer service and be able to build rapport quickly with customers regardless of the platform
  • You will have good listening skills and be intuitive to identify and react to how customers are feeling and be able to respond in a positive and engaging manner
  • Excellent problemsolving skills
  • Good spelling and grammar
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Ability to work to targets but ensure customer experience is your primary focus

Working Hours:

You will work 37.5hrs (between 8am and 5:30pm Monday to Friday only)

Shifts could either be 8am to 4:30pm or 9am to 5:30pm

Business Overview:


Tech Mahindra are a multi-billion £ company who employ over 125,000 professionals across 90 countries, helping over a thousand customers, including fortune 500 companies achieve excellent customer experience.


At Tech Mahindra, a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more.

By living our culture, both as individuals and as a team, we establish and advance our presence as a brandthat is global, innovative, and caring.

Our culture also leads the way for us to be and become a Company with a Purpose.

We try to achieve this by making responsibility personal and adopting sustainability as a way of life at Tech Mahindra.

That is the Tech Mahindra way
to RISE
What makes a great team? A Diverse team

We are passionate about finding the right people to join our team and we understand that everyone has specific things they want for their personal and career development, so please do speak to us, and let us know what matters to you

Interested? Get in touch with our Talent Acquisition team We look forward to speaking with you

**A job isn't just a job. It's who you are

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