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Specialist Support Officer

3 months ago

Camberley, Surrey, United Kingdom Star People Full time
Clinical Support Specialist | Med-Tech Camberley | Diabetes

The purpose of the role is to provide a high level of customer service and account administration.

Our client is a leader in diabetes care technology with a glucose monitoring portfolio that aims to simplify and improve diabetes management globally.

Since their inception, their goal has been to improve patient outcomes and empower their community to control their diabetes.
Opportunities for professional development – believe in serving their customers with integrity.
Collaborative and inclusive work culture
Competitive salary and comprehensive benefits package

Develop contacts with key procurement and Diabetes specialists.
Provide effective account management and admin for all designated accounts.
Work cross-functionally with TMs to communicate account updates and raise any issue.
Regularly audit assigned accounts to ensure data and setup is accurate.
Maintain agreed SLAs and drive customer service standards.

Essential that you speak French and Dutch, due to working in the following countries Belgium, Luxemburg, and the Netherlands.

Excellent customer service experience.
Experience in handling billing and invoice queries.
A knowledge of the medical industry or knowledge of diabetes would be advantageous.
Experience working with CRM and Microsoft applications.

Please apply now via the website or contact Alice Smith on for more information.