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Technical Support Specialist

2 months ago

Camberley, Surrey, United Kingdom Lloyd Recruitment Services Ltd Full time

Lloyd Recruitment Services Ltd is proud to be partnering with a leading business in the Camberley area, seeking a skilled Technical Support Specialist to join their dynamic team.

What We Offer:

  • A competitive salary between £28,000- £30,000
  • A hybrid working arrangement, with 1 to 2 days spent in the office
  • Free onsite parking
  • Private medical healthcare
  • Death in service benefit
  • Eye tests
  • Contractual sick pay
  • Enhanced holiday entitlement, increasing with years of service
  • A Monday to Friday schedule, with 37.5 hours worked per week

About the Company:

Our client is a reputable MSP with ambitious growth plans. They stand out with a comprehensive range of cutting-edge IT solutions and support for SMEs across the UK. With nearly two decades of experience, they continue to lead the way in providing first-class IT services.

The Role:

As a Technical Support Specialist, you will play a crucial role in the team, handling technical support queries via telephone and remote tools. Strong communication skills are essential, both in customer interactions and team collaboration, while working within Service Level Agreements. You will have the opportunity to learn new technologies and expand your technical skills.

Key Responsibilities:

  • Providing 1st and 2nd line technical support via telephone and remote tools
  • Collaborating with the team to resolve technical issues
  • Learning new technologies and expanding technical skills

Requirements:

  • Strong communication and teamwork skills
  • Ability to work within Service Level Agreements
  • Experience with Microsoft Windows Desktop Operating Systems and Microsoft Office