New/Used Car Specialist

2 weeks ago

London, Greater London, United Kingdom Maplecrest Ford Lincoln Full time
Maplecrest Ford Lincoln New/Used Car Specialist Vauxhall , New Jersey Apply Now

Put your career in the fast lane at an established Ford and Lincoln dealership serving Essex, Morris, and Union counties in New Jersey. A twenty-time winner of Ford's prestigious President's Award, Maplecrest Ford Lincoln of Union offers great pay and benefits and an excellent place to work.

Job Summary:

The Sales Specialist reports to the Sales Management Team and is directly responsible for building and maintaining relationships with customers that result in vehicle sales. This vital role must have exceptional communication skills, both verbal and written, and have the ability to work independently to build his/her business (with warm leads).

Job responsibilities include (but are not limited to):

Overall

Build customer relations with existing and new guests.

Deliver top-notch customer service from the first touch-point to ongoing follow-up.

Maintain a professional look and attitude in the workplace at all times.

Active Outreach to Customers

Work with ECommerce and Sales teams to ensure proper use of CRM system, including (but not limited to): fulfilling and logging daily, weekly and monthly tasks, making calls, and following up with customers on an ongoing basis.

Provide specific vehicle information to customers.

Accurately log sources.

Ensure accurate and detailed follow-up as per the customer's wants and needs.

Goals and Expectations

Meet weekly and monthly sales goals as set by Sales Management Team.

Report to the Sales Management Team status of objectives, planned activities and customer concerns.

Training and Education

Ensure product knowledge of all vehicles and maintain all certifications, as per Maplecrest and Ford Motor Company standards.

Abide by Maplecrest Company Expectations

Demonstrate behaviors consistent with the Company's Vision, Mission and Values in all interactions with customers, co-workers, vendors and suppliers.

Adhere to all company policies, procedures and safety standards.

Requirements:

Experience providing quality customer service

Demonstrated interpersonal, verbal and written communication skills

Strong organization and follow-up skills

Must be able to work evenings and Saturdays

Professional presentation

Clean driving record and valid driver's license

Willing to submit to a drug screen & background check

Spanish speaking a plus

High school diploma / Some college a plus

Health, Medical, Wellness Plan

401 (k)

Paid vacation

Maplecrest is an equal opportunity employer and a drug and alcohol free workplace

Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities.

Job Description

The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed

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