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Trainee Revenues Officer

3 months ago

Newport, Newport, United Kingdom Isle of Wight Council Full time

Westridge, Ryde / County Hall, Newport / Agile (Home working)

Grade 3, £23,114.00 to £23,370.00 per annum

Vacancy Reference:2024_903

Closing Date:07/06/2024

Contract Type:
Permanent

Hours:37 per week

The Council tax team is currently seeking a full-time permanent Trainee Revenues Officer to join their busy team to assist with the billing, collection, and recovery of Council tax.

Main responsibilities will include to train on the following areas of Council Tax:

  • Assessing liability to pay and ensuring customer accounts are accurate and up to date.
  • Undertake enquiries to identify discounts, exemptions, and relief from Council tax.
  • Advising inspectors on empty properties or change of use.
  • Maintain up to date Council tax and Business rates accounts.
  • Monitoring and processing payments.
  • Collecting and enforcing payments through courts and other powers of collection.
  • Signposting customers to other services and departments.
  • Dealing with incoming and outgoing calls from customers.
  • Excellent word processing and numeracy skills.
  • Strong verbal communication skills able to liaise at all levels.
  • Demonstrable team working skills.
  • A good eye for detail and a meticulous approach to workloads.
  • The ability to work to strict deadlines in a performance driven environment.
As part of the role you will be working towards the Level 4 Revenues and Benefits Apprenticeship NVQ.

For further information about the courses please see:
The IRRV - Institute of Revenues Rating and Valuation Home Page

_When you join #TeamIWC you'll receive our staff benefits package, including:_

_ __- Annual leave entitlement of 32 days p/a PLUS public holidays_
- _Local Government pension scheme_
- _Discounted Solent ferry travel_
- _Island bus network discount_
- _Cycle to work scheme_
- _Staff parking permit scheme_
- _Discounted island sports & leisure gym membership_
- _National and local discounts & benefits schemes_
- _

  • The Isle of Wight Council currently does _
    _not__ have a license to sponsor overseas workers._
  • The Isle of Wight Council protects its employees from discrimination and this is supported by the _Unacceptable Behaviour Policy_, _Employee Code of Conduct_ and _Behaviours Framework_. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees._
- _

Closing Date:7 June 2024