Senior Service Advisor
1 week ago
Job Role: Senior Service Advisor
Hours: 45 hours per week M-F, Saturdays on a rota paid as extra)
Salary: £30,000 basic OTE £42,500
- £34,000 basic OTE £42,500
- 45 hours per week M-F, Saturdays on a rota paid as extra)
- Progression & training
- Ensure customers are aware of service and repair work required to their vehicles in a professional manner
- Advise on estimated costs of repairs and work to be undertaken
- Sell additional products as appropriate to customers' needs
- Advise on timescales and collection arrangements
- Produce job cards on the in-house computer system
- Update customer and vehicle records
- Document all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
- Experience in a similar role as a Parts/ Service Advisor in a Main Dealership
- An ability to sell additional products and services to customer
- Experience in using commercial databases
- Excellent communication skills and the ability to deliver outstanding customer service
- The ability to manage multiple tasks and people
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