EAP Counsellor

2 weeks ago

London, Greater London, United Kingdom Workplace Options LLC Full time

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Current opportunity: EAP Counsellor

Location: UK

Onsite/Hybrid/Remote: Hybrid

What you will do:

Workplace Options has exciting full-time and part-time opportunities for EAP Counsellors to join our UK counselling team. These would either be hybrid or fully remote positions (depending on the shifts and your location).

Our EAP Counsellors engage with participants over the phone, video, chat & email all while demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for.

It's difficult to describe an average day for our counsellors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward. These short videos provide a good insight into what it's like to be a counsellor here at Workplace Options: and

If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.

Responsibilities:

  • Provide telephonic counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
  • Adhere to the ethical, therapeutic and legal standards, which govern service delivery, as well as policies, procedures and laws, which apply to the organization and country, as appropriate.
  • Appropriately refer clients to external resources or within WPO as part of our holistic approach.
  • Maintain clear clinical and task-oriented documentation in case management system.
  • Develop clear and concise treatment plans for clients with various session models.
  • Assess clients thoroughly to ensure short-term counselling appropriate.
  • Follow-through with additional tasks as identified by the clinical management team.

Qualifications/Requirements:

  • Minimum of a Level 4 diploma in Counselling.
  • Full Registration with or member of a regulatory counselling body (BACP/BPS/UKCP/Other)
  • Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling.
  • Training in crisis intervention and supporting high risk clients beneficial.
  • Passionate about providing support to clients from anywhere in the world.
  • Culturally sensitive to our clients and flexible using a telephonic interpreter as needed.
  • Competent in using our various methods of contact – telephone, video, email, text and live chat.
  • Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.

What we offer:

At Workplace Options, we don't just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Gym reimbursement, Transport reimbursement, Tuition reimbursement, Permanent health insurance, Life insurance, Clinical supervision, Supervision stipend for those working towards accreditation, 24/7 support for risk calls, Mentorship program, CPD training reimbursement, Access to professional monthly clinical development webinars & professional development workshops, Accrediting body membership reimbursement, EAP benefits, Employee exchange program, Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (

Do you have full registration with or member of a regulatory counselling body (BACP/BPS/UKCP)?*

Have you completed a minimum of 150 hours of counselling?*

Do you have a valid visa to work a 40 hour week?*

Do you have a minimum qualification of a Level 4 diploma in Counselling?*

Do you have experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling?*

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