Temporary Online Customer Service Advisor Temporary

2 weeks ago


Leicester, Leicester, United Kingdom Office Angels Full time
Customer Service - Customer Service Advisor

We are recruiting for a Customer Service Adviser this is not a call centre, we are looking for someone with a empathetic helpful nature who can genuinely talk to customers offering a resolution as these customers will need you to put together a plan after carefully assessing there financial well-being.

This role is based in LE1 in the City Centre working a 35 hour week
As the Customer Service Adviser you will work as part of a small team in an open plan relaxed office, you will receive support from the team and training from your Line Manager
As the Customer Service Adviser your day will look like this
Assisting Members with

Payment Issues:

Help members who have fallen behind on payments to restart their regular agreed payments or establish manageable payment plans.

This includes following up on late payments, from early nonpayment through to late-stage arrears.

Proactive Account Management:
Take a proactive approach to manage problem accounts, aiming to prevent members from entering late payment stages.

Detailed Documentation:
Maintain clear and concise records of all actions taken and letters sent. Thorough documentation is essential for ensuring legal compliance and tracking the collections process.

Multichannel Communication:
Contact members via phone, email, letters, and online accounts. Ensure timely communication and adherence to current regulations when sending documents and information.

Empathetic Support:
Show sensitivity and understanding of members' financial situations to help them effectively manage their payments.

Account Investigation:

Gather essential information about members who have fallen into arrears, including their financial status, contact information, and reasons for nonpayment.

Utilise our in-house systems to trace and locate members who may have relocated.

Dispute Resolution:
In the event of disputes, collaborate with different areas of the business to resolve issues amicably.
For this role as Customer Service Adviser we aren't looking for experience but someone who really wants to help

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
#J-18808-Ljbffr

  • Leicester, Leicester, United Kingdom Adecco Full time

    Job Title: Customer Service AdvisorLocation: LE19, Meridian LeicesterHours and Pay: Mon-Fri 8.30am-5pm, £12.01 an hourCompany Description:Join our team as a Customer Service Advisor in a temporary position covering June.Responsibilities:Deliver exceptional customer service to valued customers promptly and efficiently.Handle a variety of customer inquiries...


  • Leicester, Leicester, United Kingdom Service Centre ID Full time

    Customer Service AdvisorLeicester (Enderby)£22, from April)Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the largest Independent...


  • Leicester, Leicester, United Kingdom Adecco UK Full time

    Call Centre AdvisorBuilding/Property sectorMon-Fri 8 hours shifts between 7am-7pmSalary: £21,225Duties: Taking inbound calls within a fast paced environment in a professional manner Data inputting customer information onto systems Allocating engineers within the UK Ability to meet KPIs/targetsPlease note you must have experience working in a call...

  • Customer Advisor

    1 week ago


    Leicester, Leicester, United Kingdom Amida Recruitment Limited Full time

    Are you a Customer Service Specialist looking for a new challenge?Want to join a dynamic and driven team in performing excellent customer service?Amida's client, a leading provider of energy infrastructure in the UK, are currently recruiting a Customer Service Advisor to join an award-winning team in Leicester on an initial temporary basis with the...


  • Leicester, Leicester, United Kingdom NuCare Full time

    NuCare Customer Service Advisor - Fixed Term 13 Months Fixed Term Contract - 13 MonthsDo you enjoy working people and are looking to work in the Customer Service sector?Do you pride yourself on being reliable in your work and do you enjoy creating a positive customer experience?Have you an interest in helping your community with its health?If you answered...


  • Leicester, Leicester, United Kingdom Service Care Solutions Full time

    Job Title - Senior Human Resources Advisor Location - Coalville LE67 Contract - Temp 8 weeks Hours Role summary - The company is seeking a highly skilled and experienced Senior Human Resources Advisor to join their dynamic Human Resources team. This role is critical in supporting and actioning day-to-day people-related issues, including recruitment and...


  • Leicester, Leicester, United Kingdom Pertemps Leicester Full time

    The Role: Customer Service Advisor - PermanentWorking hours: Monday to Friday : 9am - 6pmLocation: LeicesterSalary:£20'800 (Rising to £22'500 in April)Are you an experienced customer service advisor who is looking for a new challenge?What is great about this position that it is Monday to Friday, so your weekends are your own You'll be pleased to know that...


  • Leicester, Leicester, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor - LeicesterWe are now hiring Customer Service Advisors Who We Are: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. Who You Are: We are looking for local people who share our passion for customer service,...


  • Leicester, Leicester, United Kingdom Temporary Driving Solutions Full time

    Responsibilities will include supervision of the Waste Transfer station and waste haulage operations for Leicestershire county council and being responsible for the HGV drivers and waste management operations.Essential: HGV License or willing to work towards, CPC or willing to work towards, Loading shovel/plant ticket, GCSE or equivalent in maths and...

  • Hgv 2 Driver

    1 week ago


    Leicester, Leicester, United Kingdom Temporary Dedicated Solutions Full time

    Essential: HGV 2 License / Up to date Tacho and CPC / min 1 year experience / 25+ for insurance purposes / Loading shovel ticket or the willing to work towards one.£16.00 Per hour - Start times are 06.00 and 08.00.Salary: From £16.00 per hourSchedule: Day shift Monday to Friday Overtime Weekend availabilityExperience: Driving: 1 year (required)Work...

  • Passenger Driver

    1 week ago


    Leicester, Leicester, United Kingdom Temporary Dedicated Solutions Full time

    TDS are proud to be working hand in hand with a local authority in the Leicestershire area supporting them with Passenger Drivers at various locations around Leicestershire.Specifically recruiting in: Melton, Nailstone, Loughborough, Mount Sorrell but we support various sites in the Leicestershire area.SapcoteLoughboroughCoalvilleCroftBlabyGlenfieldMarket...


  • Leicester, Leicester, United Kingdom Tiger Group Limited Full time

    Full Job DescriptionJob Title - Customer Service AdvisorLocation - LeicesterSalary - Up to £22,900Type - Full Time, permanentBenefits - Pension, holiday plus many moreHours - Monday - FridayWhat would I be doing?As a Customer Service Advisor you will be talking to customers on the telephone and to advise and assist them on a variety of topics, ranging from...


  • Leicester, Leicester, United Kingdom Pertemps Leicester Full time

    Job Role: Customer Service AdvisorLocation: LeicesterSalary: £19,305Full Time, PermThe CompanyAre you a bubbly, Confident person with the ability to build rapport with anyone you talk to? Well due to Company growth my client is hiring for Customer Service Advisors to join their thriving business on a full-time basis. Customer service experience (telephone)...


  • Leicester, Leicester, United Kingdom Recra Consulting Full time

    Customer Service Advisor_Recra are currently recruiting_ for a Customer Service Advisor for their well known client within the LE4, this business is a market leading and fast growing business.Its an ideal time to be joining a business which could offer future progression and development.The job is all about connecting with the customer, and doing everything...


  • Leicester, Leicester, United Kingdom Workingmums Full time £20,000 - £25,000

    Temporary Administrator - 6 month contract Salary: GBP20,000 - GBP25,000 (FTE) Location: Office based in Leicester Hours: Mon - Fri 1pm to 5pm About the Role We are currently seeking a Temporary Administrator to join our clients team in Leicester. This is a Temporary role that is expected to last 6 months. Job Duties Provide administrative support to the...


  • Leicester, Leicester, United Kingdom Recra Consulting Full time

    Customer Service Advisor - Leicester, England - Full-time - £24k_Recra is working in partnership_ with a leading appliance company who are recruiting a customer service advisor for their expanding business.It's an ideal time to be joining a business that could offer future progression and development.The job is all about connecting with the customer and...


  • Leicester, Leicester, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Remortgage Customer Service Advisor you will provide support and assistance to case workers to ensure a high volume of caseload is met.Client DetailsMy client is a leading legal and professional services company based in Leicester. Working with various business clients across the UK, they deliver high-quality services and legal expertise.DescriptionAs a...


  • Leicester, Leicester, United Kingdom Shoe Zone Full time

    shoezone has an opportunity for a Customer Services Advisor to join our team based in our Head Office in Leicester. You will join us on a zero hour, casual basis and in return, you will receive a competitive salary starting at a minimum of £20,416.68 Full Time Equivalent.**CS Opening Hours: Monday Thursday 8am8pm Friday 8am 6pm Weekends (rota basis) and...


  • Leicester, Leicester, United Kingdom Shoe Zone Full time

    shoezone has an opportunity for a Customer Services Advisor to join our team based in our Head Office in Leicester. You will join us on a part time, permanent basis 15 hours per week (Negotiable) and in return, you will receive a competitive salary starting at £8,166.68 (£20,416.68 Full Time Equivalent)CS Opening Hours: Monday Thursday 8am8pm Friday 8am ...


  • Leicester, Leicester, United Kingdom 4Recruitment Services Full time

    Customer Service Advisor - LeicestershireContract - Full TimeSalary - £11.80phTo be the point of contact for all internal and external customers, including (but not limited to): service users, concerned family and friends, professionals, members of the public, organisational bodies and councillors. To assist customers across a widerange of council services...