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Business Systems Manager

3 months ago

Bristol, Bristol, United Kingdom UK Civil Service Full time

Job summary

The Government Property Agency is changing the way the Civil Service works and is at the forefront of the Government's transformation agenda; reshaping the relationship civil servants have with their place of work. The Agency is central to the delivery of key Government policies including moving 22,000 Civil Service roles out of London by 2030 and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save � Bn over 10 years.�

Beyond the bricks and mortar, the GPA is about providing great workplaces for our people. Through programmes like Hubs, Whitehall Campus and Smart Working you will be in the vanguard of creating model working environments and promoting flexible working practices.�

This is an ambitious and exciting task, for which we need innovative people, with strong commercial acumen, who are passionate about visualising and implementing customer needs. Launched as an Executive Agency of the Cabinet Office in 2018, we�re a relatively new department and we are growing fast so we also need people who thrive in ambiguity, can adapt quickly to change and are comfortable stepping outside of their remit to drive outcomes.

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.

To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.

Job description

GPA has moved from �start up to scale up� stage and is reaching the end of its first wave of digital transformation. We have implemented the best in class systems such as Microsoft Dynamics 365, ServiceNow, Salesforce, Planon IWMS and will be implementing other systems like JIRA, Confluence, Ardoq and Microsoft 365. The GPA has delivered all of its major digital & data implementation and now requires a period of stabilisation, embedding & consolidation over the next 18 months to drive efficiencies before embarking on the next phase of innovation.�

We are seeking a dynamic and experienced Business Systems Manager to lead the strategy, architecture, delivery and operation of critical corporate systems within the GPA. The successful candidate will play a key role in driving digital innovation, ensuring seamless integration of systems and optimising operational efficiency.

Key Responsibilities:�

Develop and articulate a clear corporate systems strategy aligned with GPA�s Property and Digital Strategy and industry best practices.�Lead the design and development of the enterprise, business and application architecture ensuring scalability, flexibility and alignment with enterprise architecture principles and standards.�Collaborate with stakeholders to define and prioritise system requirements, considering long-term business strategy and target operating model.�Oversee end-to-end project delivery for corporate systems, ensuring projects are completed on time, within scope, and on budget.�Establish and maintain effective operational processes for ongoing system functionality, including monitoring, maintenance, and support.�Implement and maintain robust configuration management processes for corporate systems to ensure systematic control of configuration items and adherence to standards.�Lead the planning and execution of release and deployment activities for corporate systems, ensuring a smooth transition of changes from development to production environments.�Stay abreast of technological advancements relevant to business systems, assessing their potential impact and overseeing the integration of new technologies to enhance system capabilities such robotic process automation (RPA) and AI tools like Microsoft Copilot.Ensure comprehensive documentation of configurations, releases, and changes, facilitating knowledge transfer within the team and contributing to the overall knowledge management strategy.�Collaborate with cross-functional teams to ensure seamless integration of corporate systems into daily operations.Identity, assess, and mitigate risks related to corporate systems strategy, architecture, delivery and operations.

Person specification

We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a sense of belonging in a workplace where everyone feels valued.

Experience & technical skills

Demonstrated experience in developing and implementing strategic plans for corporate systems that align with organisational goals and industry best practices.In-depth knowledge and experience in designing and implementing robust and scalable business and systems architecture. Qualifications in Enterprise Architecture, such as TOGAF.�Experience in implementing and managing IT Service Management (ITSM) best practices to enhance the delivery and support of IT services within the organisation. Certifications in ITSM, such as ITIL FoundationExperience in delivering large and complex technology led projects. Qualifications / certifications in project management such as PMP (Project Management Professional) or PRINCE2 or APMG AgilePMFamiliarity and experience with the IT Infrastructure Library (ITIL) framework, including successful rollout and adoption of ITIL practices for improved IT service delivery. Certifications in ITSM, such as ITIL FoundationExperience in monitoring industry trends, technological advancements, and best practices to drive continuous improvement initiatives for enhancing the efficiency and effectiveness of corporate systems.Strong leadership skills, including the ability to lead and inspire cross-functional teams, foster a collaborative work environment, and mentor team members of skill development.

Behaviours

We'll assess you against these behaviours during the selection process:

Managing a Quality ServiceWorking TogetherSeeing the Big PictureLeadership

Technical skills

We'll assess you against these technical skills during the selection process:

Customer PerspectiveCommercial AcumenProperty Market KnowledgeInnovation

Benefits

Alongside your salary of �51,700, Government Property Agency contributes �13,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA with an average employer contribution of 27%Generous annual leave