Workshop Controller

1 week ago


Carlisle, Cumbria, United Kingdom Pybus Recruitment Full time

Job Title:
Workshop Controller


Location:
Carlisle, CA3 0ET


Salary:
Up to £39,000 basic salary (depending on experience) + bonus + benefits (listed below)
:

  • Performance Related Bonus.
  • 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme.
  • Pension Scheme & Life Assurance.
  • Discount on Service, Bodyshop, and Parts.
  • 1 day each year to volunteer for a charity of your choice.
  • Access to the Perks at Work discount website.
The role is full-time and permanent. 45 hours a week - Monday to Friday and Saturdays on a rota basis.


Our client is an independent dealer group that operates a network of 61 dealership sites in the UK and the channel islands.

Our client is now looking for a Workshop Controller for their Dealership in Carlisle.

Job Purpose:

  • Reporting to the Aftersales Manager, you will be responsible for driving the standard in customer cars leading and motivating the staff and facilities of the Workshop efficiently to ensure a high level of productivity and quality.
  • You'll motivate technicians to ensure targets are being met as well as ensuring a high level of productivity and quality of service is being delivered.
  • You will also be responsible for tracking the progress of vehicles through the Workshop and liaising with Service Reception thereby maintaining customer satisfaction.

Key Responsibilities and Accountabilities:

  • Negotiate and agree with all targets and Key Performance Indicators to deliver the required results from the workshop.
  • Allocate work to Technicians as appropriate, to ensure the smooth running of the workshop and the most profitable customerfocused results.
  • Liaise with the Service department, and provide technical advice to colleagues and customers.
  • Ensure all incoming work is planned and managed effectively.
  • Communicate effectively with colleagues and customers as part of delivering an exceptional customer experience.
  • Manage, coach, and support the technical team.
  • Ensure robust quality checks, stock maintenance and management, audit and compliance, and Health & Safety in line with company policies and protocols.

Essential Skills and Experience:

  • IT literate, and familiar with the webbased process and stock management systems.
  • Evidence of previous service department experience.
  • Evidence of coaching and motivating a team.
  • Experience working as a fully qualified technician (preferred level 3).
  • Full driving licence held for a minimum of 6 months with fewer than 9 penalty points.
  • Evidence of 'Right to Work in the UK'.

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