Customer Lead
2 weeks ago
Latest Opportunities:
We are passionate about building thriving communities where people are proud to live and can be their best. It's an exciting time to be joining us as we continue our journey as an independent landlord.
If you are the kind of person who is hard working and passionate about making a difference to our customers then we would love to hear from you.
Job title:
Customer Lead**
Salary:£36,410.81**
Contract:Permanent & Full-Time**
Location:Lower House Lane, Liverpool, L11 2SF**
About the role
This role is a support to the Neighbourhood Manager in leading the customer relationship function within the wider Neighbourhood team, managing employees and processes within the team; and achieving KPI's which will include customer satisfaction, arrears and void management.
Role Summary
The Customer Lead will oversee the Customer Relationship/Neighbourhood Officers in a specific geographical area to support the delivery of standard housing management functions, including allocations, arrears, void management, estate management, customer/resident involvement, lettings, and other customer interactions.
They will work with the Neighbourhood Manager and the Income and ASB (anti-social behaviour) specialist officers to identify and address neighbourhood and customer priorities and ensure that their team is motivated and supported.
The Customer Lead will actively maintain effective working relationships across the business and support the development of both internal and external relationships, particularly leading and nurturing our resident involvement initiatives in each locality and across the organisation.
To view the full recruitment pack please follow the link here
Cobalt Housing has a 35 hour standard working week Monday to Friday, 09:00 - 17:00, and we are currently in the middle of looking at a more hybrid and flexible way of working, as we realise that work/life balance has never been so important.
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