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Housekeeping Supervisor

3 months ago

London, Greater London, United Kingdom The Stafford London Full time

Package up to £31,000 with salary and service


Tucked away in the heart of historic St James's, and just minutes from London's iconic landmarks and vibrant West End, The Stafford London is the epitome of traditional British luxury.

The Stafford London is home to the renowned American Bar, a London institution, and The Game Bird, a restaurant which celebrates contemporary British cooking.


When you work for us not only will you be working for one of London's most historic five-star hotels but you will also be working for a Company where the skills and knowledge you gain here will be recognised in the industry worldwide.


  • If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail and first class service skills then this may be the place for you._


The Floor Supervisor will be responsible for maintaining guestrooms, working areas, and keeping the hotel premises in general in clean and tidy as well as coordinating the daily housekeeping operations.


The Floor Supervisor will also be responsible for supervising room attendants, housekeeping porters and linen room staff to deliver an excellent guest satisfaction and experience.


Your responsibilities will include:

  • To ensure standards of cleanliness, hygiene and tidiness in all bedrooms /corridors/function rooms /public areas are maintained
  • Responsible for smooth operation of floors assigned
  • Supervise room attendants
  • Ensuring of upkeep of vacant rooms
  • Organise and facilitates the room making process
  • Resolving any guest problems or complaints when possible and ensure management are kept informed
  • Check and report any maintenance issue to ensure quality standards and guest satisfaction
  • Manage guest requests and communicating them to the relevant team members
  • Carry out lost and found procedure
  • To liaise with reception on a daily basis

Qualities we are looking for:

  • Ability to work on own initiative
  • Ability to work under pressure and resolve problems
  • Excellent attention to details
  • Ability to motivate a team
  • Good organisational skills
  • Good spoken and written English
  • Basic knowledge of Opera system
  • Eager to learn & open to training and development
  • A positive attitude
  • Hardworking
  • Forwardthinking
  • Ambitious
  • Strives to deliver excellent service
  • Great with people
  • Team player

Experience:

  • Minimum of 2 years in a housekeeping role with at least 1 years in a supervisory position.

What you'll get in return:

  • A competitive salary
  • Rewards, discount and cashback scheme
  • Staff discount on food and accommodation
  • Training and development
  • Meals on duty
  • Complimentary dry cleaning of work clothes
  • Referral Scheme (Monetary value for each person you bring to work with us)


In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.

Documentation will be required at interview stage.

INDBOH