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Emergency Department Receptionist
2 weeks ago
Job summary
A rare and exciting opportunity has become available for a professional individual with excellent customer service skills to join the Emergency Department at Leighton Hospital as a receptionist. The reception is manned 24 hours a day, 7 days a week with the following shift patterns available:
5pm-10pm
5pm-midnight
You will have a 2 week rolling rota (week 1, week 2) enabling you to plan in advance your personal time.
Main duties of the job
Experience of working in an admin and clerical role would be an advantage but the main skill we are looking for is excellent customer service experience.
We are looking for individuals who can work under pressure with key requirement of the post is to welcome and book in patients and their relatives/carers and maintain the preparation and flow of patient data/information, hard copy or electronic, ensuring that all data/information is maintained to the agreed quality standard and available at the right time and place.
You must have excellent written and verbal communication skills and the ability to work as a team member as well as on your own initiative and be able to prioritise your own workload in order to maintain an efficient and professional service.
About us
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Job descriptionJob responsibilities
Provide an efficient and comprehensive reception service, greeting patients, public and all visitors as they arrive into the emergency department Dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly Maintain systems and process to ensure that patient information/data isavailable at the right time, that they are in the right place, and that they arecomplete and accurate according to the agreed quality standardPlease see full Job Description for this role.
Person SpecificationExperience
Essential
Previous office experience Proficient in computer skills, ECDL or equivalent, Microsoft OfficeSkills
Essential
Effective customer service skills Good interpersonal skillsDesirable
Ability to work as part of a teamKnowledge
Essential
Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines-
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