Senior Claims Handler

2 weeks ago

Eastleigh, Hampshire, United Kingdom Ageas Insurance Ltd Full time £24,100 - £27,100
Motor Claims Handler

About the Company:
Ageas is one of the major insurers in the UK that specializes in car and home insurance. The company prides itself on fostering a dynamic and innovative work environment, which directly reflects in the exceptional service provided to millions of customers.

Ageas actively participates in initiatives such as the Race at Work Charter and Women in Finance Charter in addition to being a Stonewall diversity champion and a Disability Confident Employer - ensuring that individuals with disabilities meeting the minimum job criteria are guaranteed interviews.

Most positions at Ageas offer the option of working partially from home, and the company is open to discussing various flexible work arrangements like full-time, part-time, or job sharing.


Claims Handler Job Description:

We are seeking individuals who are resilient, adaptable, and driven with excellent communication skills and a confident phone demeanor to join our Motor Claims department. As a Claims Handler, you will play a crucial role in assisting and supporting customers involved in accidents, ensuring accurate and efficient claim handling.

In this collaborative and supportive environment, you will be responsible for managing all aspects of a claim, from liaising with policyholders to engaging with external parties such as lawyers, accident management companies, and third-party insurers.

You will be encouraged to work proactively, take ownership of your tasks, manage your workload efficiently, and prioritize urgent cases while honing your decision-making skills to settle claims promptly and cost-effectively.


Main Responsibilities as a Claims Handler:
  • Handle a portfolio of fault and non-fault motor claims from start to finish, meeting customer requirements.
  • Ensure claims are processed correctly in line with policy cover and legal requirements.
  • Maintain clear and effective communication with customers and external parties.
  • Use outbound calls to progress claims efficiently and manage claim allocations.
  • Make informed decisions regarding payments, liability, and settlements.
  • Identify fraud indicators and determine appropriate claim actions.

Requirements for the Role:
  • Proficient in using computers and learning new systems.
  • Positive attitude towards change and teamwork.
  • Minimum C grade in Maths and English or equivalent.

Benefits of Joining as a Motor Claims Handler:
  • Flexible working arrangements within the UK.
  • Generous holiday allowance with the option to buy or sell days.
  • Comprehensive health and well-being support and plans.
  • Financial benefits including bonuses, competitive pension, and savings options.
  • Various perks like car schemes, cycle schemes, and sports and social events.

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