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Resident Ambassador
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Part-time Resident Host
3 months ago
This role supports the Neighbourhood team who are responsible for delivering resident satisfaction by providing efficient and welcoming assistance with all requests, ensuring a smooth and seamless operation combined with a high customer service levels.
Key Responsibilities & Accountabilities
- Communicate effectively with residents, visitors, colleagues, couriers, and contractors, welcoming all residents and visitors with a warm and friendly approach in a professional manner.
- Challenge with confidence any unknown visitors in a personable and professional manner.
- Assist residents with all queries about premises facilities.
- Stay current with residents and neighbourhood activity providing recommendations to residents about the local area, attractions and upcoming events. Review and maintain Neighbourhood events diary.
- Oversee parcel / postal delivery services ensuring that all rental boxes provided are used correctly and ensuring that residents are notified of deliveries awaiting collection.
- Support resident movein / moveouts as instructed by Resident Management team.
- Support the team with any specific considerations for residents (prelet) to ensure all works are executed on time (pre movein).
- Support the team with viewings on homes, when needed.
- Be aware of all premises operations and uphold general oversight of safety and compliance measures. Communicate effectively with all relevant teams to ensure a smooth running of premises operations.
- Assist with daily shift handovers ensuring all outstanding issues are communicated effectively to ensure efficient handover and continuation of investigations into finding resolutions.
People
- Build and develop effective working relationships with the neighbourhood team.
- Attend daily team briefs and communicate clear and consistent focus on operational objectives/goals.
Health & Safety
- Ensure all legal, statutory and servicing compliance is carried out and that such requirements are met and maintain accurate and uptodate records using data management system.
- Ensure all licensing objectives and control measures are delivered.
- Assist with Crisis Management and Office evacuation measures including planning and annual training.
- Ensure all records are maintained and available for compliance audit purposes at all times
Key Skills & Competencies
- Excellent verbal and written communication skills
- Proven track record of outstanding customer service skills
- Selfmotivated / driven / proactive / initiative / solutions driven.
- Excellent attention to detail and organised approach to work
- Enthusiastic approach to create an unparalleled service.
- Ability to engage confidently with residents.
- Demonstrate flexibility, adaptability and cooperation with residents and colleagues alike.
- Ability to work under pressure whilst remaining calm.
Qualifications & Experience
- Proven track record of strong customer service experience within residential and/or service sectors.
