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Night Supervisor
3 months ago
Job Number
Job Category Rooms & Guest Services Operations
Location Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
***
What you'll be doing
- Oversee all property operations during the night shift
- Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving. Actively listen and respond positively to guest questions, concerns, and requests.
- Run shifts, assisting other employees to ensure prompt guest service.
- Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis and you will be a key player in helping our guests make the most of their stay at the hotel.
- Proactively engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Provide information to guests about: outlets, staff and services, including hours of operation, room locations, types of rooms, room rates and discounts.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Process payments and follow all payment and cash handling procedures.
- Train, coach and manage the Front Office team in order to support engagement and opportunity.
What we're looking for
- Great conversational skills and teamworkoriented
- Positive outlook and outgoing personality
- Proactive and reliable
- Previous experience in working in a hotel reception environment.
- Previous supervisory experience is a big plus but not essential. However, minimum one year working in a high contact customer service role is required.
- Flexible to work various shifts including weekends and occasional bank holidays. This is a full time role (40 hours per week)
Rewards for work, benefits for your lifestyle
You'll be supported in and out of the workplace through:
- Discounts on hotel rooms, gift shop items, food and beverage
- Learning and development opportunities
- Recognition programs
- Wellbeing programs
- Encouraging management
- Teamspirited colleagues
- Free gym membership, parking, meals on duty
With easy access to London, smartly designed and comfortable guest rooms the amenities make any stay a flawless and memorable experience.
There are tempting dining options including the Brew Bar Lounge and the Market Kitchen Restaurant. There is also extensive fitness facilities with state-of-the-art equipment. The hotel boasts 20 meeting rooms of various sizes and can accommodate from 3 to 350 guests.What really differentiates this hotel is the people working here.
If you join the team you will be part of a warm and welcoming second family who work together to provide outstanding service to our guests.
You will be a valued team member who will be offered the opportunity to grow and develop and benefit from being part of the biggest and best hospitality company in the world.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you.
With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe.
Find Your Worldat Delta Hotels.