Tenancy Sustainment Officer

2 weeks ago


Cannock, Staffordshire, United Kingdom Midlands Partnership University NHS Foundation Trust Full time
Band - Tenancy Sustainment Officer


Midlands Partnership University NHS Foundation Trust has an opportunity for a permanent position of 25 hrs, to join our multi disciplinary team based in Cannock.

You will join a Trust that puts people at the heart of all that we do.


You will work as part of an Integrated Mental Health Team delivering support and guidance to service users regarding their housing provision.

Developing relationships with partners in local authorities and housing associations, working together to improve housing outcomes for patients.


Your career with us will be enjoyable and rewarding as you develop specialist skills and make a real difference for some of the most vulnerable people in society.

It is a career that you can take pride in and enjoy, and together we can make life better for our communities.


  • You will work within a multi disciplinary team providing specialist tenancy and housing related support.
  • You will work with service users with complex mental health needs, to live independently and remain in their own home if this is suitable for them, or help them finding alternative suitable accommodation
  • You will act as the main point of contact to answer any queries and troubleshoot issues including but not limited to; homelessness, evictions and repair work that have a Health & Safety risk.
  • You will also act as the conduit between MPFT Mental Health services and local authorities.
  • You will assist in the delivery of a high standard of support to service users that have been identified as vulnerable and are unsafe in current accommodation, are at risk of losing their home or may already be homeless. All of which are likely to be having a detrimental impact on an individuals mental health.
  • You will required to accurately record information in line with Trust policies.
  • Working collaboratively is a key feature of this role. With your regular attendance at external meetings such as the vulnerability hub with some working from partner premises to support relationships and effective working.
  • You will be responsible for working in partnership with agencies external to the Trust supporting service users to maintain their independence within their preferred place of residency in the independent and nonstatutory sector.
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by:

  • Supporting your career development and progression.
  • Excellent NHS Pension scheme
  • Generous maternity, paternity, adoption leave
  • Options for flexible working
  • Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
  • Extensive Health and Wellbeing support and resources
  • If you work in our community teams, we pay for your time travelling between patients.
  • Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
  • Salary sacrifice car fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
  • Salary sacrifice bikes up to £2k
  • Free car parking at all trust sites
  • Free flu vaccination every year
  • Attractive relocation package
  • Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more.

We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Check out the videos below showcasing why you should grow your career here with us at MPFT:
Why Work for Mental Health Services at MPFT - YouTube

Development and Progression Within Mental Health Services at MPFT - YouTube


The Integrated Mental Health teams work as part of a 'neighbourhood' offering place based provision of mental health services in partnership with other local organisations.

Clinicians within the IMHT will offer interventions and treatments which are concordant with NICE guidelines, and allocation within the team will be based on the needs of the service user, matching clinician skills to service user needs.



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