Customer Experience Consultant

7 days ago


Colchester, Essex, United Kingdom Inntel Ltd Full time

What will the apprentice be doing?

  • Manage complaints on behalf of clients and Inntel Client Relationship Managers regarding all supplier/Inntel complaints and feedback issues.
  • Investigating and documenting to ISO standard to ensure all complaints resolved in a timely and customer satisfactory standard.
  • Administration of Inntel booking errors that have resulted in charges by way of producing a summary sheet for sign off and creating a booking on Ezi to settle the charges.
  • Produce and collate monthly client reports e.g. complaints / phone stats / SLA.
  • Assist in the preparation of client presentations, proposals and other business development documents.
  • Assist with client and internal queries, client reports and managing Customer Service Questionnaires.
  • Carry out an annual review the Customer Service process and identify potential improvements to enhance the service offering.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The apprentice will be working towards the Customer Service Specialist Level 3 apprenticeship standard.
  • All training is delivered within the work place via online training and occasional on campus sessions

What is the expected career progression after this apprenticeship?

  • Previous Customer Service Executives have moved into roles such as Business/Data Analysists, Online Support, Client Relationship Executives, or the role could lead onto areas of product development or project management.

Desired skills and personal qualities
Communication skills, IT skills, Organisation skills, Analytical skills, Team working, Interpersonal skills, Desire to learn negotiation, Understands confidentiality

Qualifications
GCSE or equivalent maths and English (Grade 9-4/A*-C) Essential

Job Type:
Apprenticeship

Salary:
£10,004.80 per year

Benefits:

  • Casual dress
  • Company pension
  • Onsite parking

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Colchester CO5 9SE: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

  • Right to work in the UK (preferred)

Work Location:
One location

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