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1st - 2nd IT Line Support Analyst

3 months ago

Chessington Surrey, United Kingdom La Fosse Full time £35,000 - £45,000

La Fosse are currently working with a globally recognised brand who are looking to hire an IT Support Analyst to join their team.

You'll land a customer focused role, in a modern environment utilising ServiceNow and other industry leading tools (AI / Automation / Chatbots).

The role requires flexibility to work on a rotating shift pattern between 8am - 8pm.

The role will be responsible for smooth operation of service delivery processes through data analysis, identifying areas for improvement and implementing effective solutions.

You'll gain exposure to the wider ITSM and have clear opportunities to progress your skillset and support the ITSM project team.

At least 3 years in a Technology Support role with capability of 2nd-line support.
Strong skills in basic network troubleshooting to understand users' issues and steps that need to be taken.
Microsoft 365 administration and user support
Hardware support and troubleshooting
Ideally ITIL foundation (v3 or v4)
Experience using ServiceNow (nice to have)