Customer Service Specialists Opportunities

1 week ago


Carlisle, Cumbria, United Kingdom Cumberland Building Society Full time

Whether you're searching for a full-time or part-time role, the Cumberland Team has a variety of exciting customer-facing positions available to kickstart your career journey.

About the Role

Join us at the Cumberland Building Society as we embark on a digital transformation. We are seeking individuals to assist us in providing exceptional service to our customers in a way that sets us apart from others.

We are looking for excellent communicators, individuals with a strong customer service focus, and those who aspire to grow in the field of customer care. We need team members who are resilient, adaptable, and dedicated to meeting customer needs, even during busy periods.

Working collaboratively, you will play a pivotal role in contributing to our company's aspirations, recognizing that your efforts today shape our future outcomes.

You will actively contribute to enhancing business operations by sharing insights and best practices within the team to address challenges and enhance customer experiences. Your role will involve working towards various targets, so self-motivation is key.

We prioritize customer satisfaction and are committed to always putting the customer first. Some of the key responsibilities include:

  • Providing exceptional service to customers through various channels such as face-to-face interactions, phone calls, emails, and webchat, with a focus on resolving queries promptly.
  • Handling and resolving complaints efficiently and effectively to ensure a positive outcome.
  • Identifying opportunities to assist customers through our range of products and services.
  • Adhering to safety protocols and policies to maintain customer confidentiality and security.

What We Offer

  • Competitive salaries ranging from £19,760 to £26,498
  • Regular annual salary reviews and the possibility of performance-based incentives and bonuses.
  • Generous holiday entitlement of 25 days per year (plus 8 bank holidays), along with additional well-being and community days.
  • You will be supported by a dedicated leader who prioritizes your personal development journey to help you advance in your career.
  • We promote a healthy work-life balance, offering flexible working hours and shift patterns to accommodate various preferences.

Interested?

The deadline for applications is 19 June, although we may reach out to you earlier to participate in our assessment day scheduled for Wednesday 03 July 2024. If you believe you have what it takes, stay alert for further communication.

To apply, visit our online application portal.



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