Customer Service Representative

2 weeks ago


Coventry, Coventry, United Kingdom Foundever Full time

Go Further With Foundever
Are you ready to move your career forward? At Foundever, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

What do we do?

What we need from you
-
Good communication skills: the ability to clearly and effectively communicate with customers over the phone.
-
Active listening skills: the ability to attentively listen to customers and understand their needs and concerns.
-
Problem-solving skills: the ability to quickly identify and resolve customer issues or complaints.
-
Empathy: the ability to understand and relate to the customer's perspective.
-
Patience: the ability to remain calm and composed.
-
Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary.
-
Sales skills: the ability to upsell or cross-sell products or services to existing customers.
-
Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions.
-
Strong teamwork skills: the ability to work effectively with other agents and support teams.
-
Advantageous: Knowledge of customer service best practices and call centre technology.

What we offer you
-
Start Date Monday 11th March 2024
-
Monthly Pay £21,255 per year
-
Hours Monday
  • Friday 08:30 17:00
-
Full time 37.5 hour
permanent contract

  • Industry Leading
    development opportunities 80% of our Team manager and above positions are hired internally
  • Weekly
    coaching and engagement with your manager and team
  • Lifestyle Benefits programme featuring thousands of discounts
  • Casual Dress Code

Our Location
Foundever Coventry is one of the largest providers of opportunities within Coventry & the Midlands.

Situated just a
5 minute walk from Coventry City centre, the Bus & Train stations, in a happy, bright and airy office environment, we are
easily accessible by public transport.

It's really important you are able to commute to our site so please check the below address before applying
:
Earlsdon Park, First Floor 53-55 Butts Road, Coventry, Coventry CV1 3BH


What to expect next
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