Configuration Consultant
1 week ago
Miro's Onboarding Services team sits within the Technical Services organization and is focused on guiding Enterprise plan customers on technical and configuration methodologies to align to their security, permissions, and scalability requirements.
The Onboarding Services team plays a critical role in the customer journey by helping them realize their visual collaboration objectives and driving quick time to value.
In this role, you will lead customer discovery sessions to identify technical requirements during onboarding, deliver customer account migrations, and recommend product solutions that enable our customers to meet their business objectives.
You will serve as a meaningful link between the Customer Success and Sales teams and Miro's technical (AMPED) organization, as well as a key partner to our Sales, Support, and Operations teams in shaping how our enterprise customer experience evolves with the customers' needs.
Run technical migrations and deployment for Enterprise customers, including leading discovery sessions on security, scalability, and account structure needs, through delivering training and guidance on the Miro Administrative configurationEnsure customer engagement projects are delivered on time and completed according to plan
You will work to resolve issues and risks in a multi-functional and collaborative way
Collaborate closely with Customer Success, Account Managers, Customer Support, Solutions Engineering and Enterprise Product teams
3+ year experience in a customer-facing role, preferably in customer success, implementation, onboarding, or service delivery
~ Demonstrated experience with projects and change management
~ Fluency in spoken and written French or German is a plus.
Health insurance for you and your family
Corporate pension plan
Lunch, snacks and drinks provided in the office
Wellbeing benefit and WFH equipment allowance
Annual learning and development allowance to grow your skills and career
Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100.
Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.Youtube:
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences.
Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together.
Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. #-
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