![NTT DATA Business Solutions](https://media.trabajo.org/img/noimg.jpg)
ServiceNow Configuration Analyst
1 week ago
About NTT DATA Business Solutions:
NTT DATA Business Solutions is a part of the NTT DATA Corporate Group, a leading IT services provider with a worldwide presence. Operating in over 50 countries, we offer top-notch professional services in ServiceNow and SAP, ranging from industry-specific consulting to cutting-edge innovations in digital, cloud, automation, and system development.
As a Global Elite Partner for ServiceNow and a global SAP Platinum Partner, we leverage our expertise to deliver quality outcomes for clients across various regions.
Our award-winning SAP practice excels in SAP S/4HANA, serving numerous clients worldwide, demonstrating our profound experience and proven approaches.
Job Title: Configuration Analyst at NTT DATA Business Solutions
This role offers the opportunity to contribute to exciting ServiceNow projects in the UK and be part of a dynamic and fast-growing organization.
Duties/Responsibilities:
- Managing day-to-day activities related to Configuration Management
- Ensuring compliance with policies and procedures
- Facilitating Configuration Management audits
- Engaging with strategic projects to optimize CMS functionality
- Reviewing and approving changes to the CMS infrastructure
- Mentoring the organization on Configuration Management best practices
- Generating reports for stakeholders
- Applying knowledge of ServiceNow's Common Service Data Model (CSDM)
Required Skills/Abilities:
- Strong written and verbal communication skills
- Methodical with high attention to detail
- Excellent analytical and troubleshooting abilities
- 3+ years experience as a Configuration Analyst in IT Service Management
- ITIL certification or equivalent
- Strong knowledge of IT Service Management practices and ServiceNow platform
Travel required:
This role may involve direct interaction with clients and internal teams, with working hours aligned with client business hours.
Benefits:
- Home-Based Contract: Enjoy flexibility with occasional travel
- Generous Holiday Allowance: 25 days of paid holiday annually
- "Free Fridays" Initiative: 12 extra days off per year
- Financial Security: Group Life Assurance and Pension Scheme
- Income Protection and Health Benefits
- Technology and Tools Support
- Wellness Initiatives and Environmental Responsibility
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