Clerical Officer

2 weeks ago

Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time
Clerical Officer (NHS AfC: Band 2) - ENT - Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust – Norwich, Norfolk

The ENT (Ear, Nose, and Throat) department, also known as Otolaryngology, is a medical specialty that focuses on the diagnosis and treatment of disorders related to the head and neck. ENT specialists, are trained to address a wide range of conditions that affect the ears, nose, throat, and related structures. Patients typically seek the expertise of ENT specialists for a variety of symptoms, including hearing loss, chronic sinus issues, voice changes, throat pain, and facial trauma. ENT specialists use a combination of medical and surgical interventions to manage these conditions, and they often work closely with other medical professionals to provide comprehensive care.

It's important to note that within the ENT department, practitioners may have subspecialties that allow them to focus on specific aspects of ear, nose, and throat care. Overall, the ENT department plays a crucial role in addressing a wide range of medical issues related to the head and neck. We are a growing team that supports each other and works well together. Working as a Clerical Officer in the ENT (Ear, Nose, and Throat) department can be a rewarding and valuable role within a healthcare setting.

Varied Responsibilities: Being a Clerical Officer in the ENT department can often have diverse responsibilities, including managing post operative appointments, typing clinical letters, handling phone calls, maintaining patient records and keeping the office organised and tidy.

This variety can make the job dynamic and interesting, with opportunities to develop organisational and multitasking skills.

Collaboration with Healthcare Professionals: Working closely with ENT specialists, nurses, and other healthcare professionals provides a collaborative and team-oriented work environment.

Support across multiple administrative teams during sickness/annual leave and complete other tasks that commensurate with the grade of your post i.e. covering reception checking patients in, manning phones and taking/returning messages, adding waiting lists and appointments to PAS as per trust policy.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
  • Type patient letters relating to clinics in accurate and timely manner and be able to prioritise workload with the support from the Medical Secretaries/Admin manager
Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.

Maintain 'Administration Procedures' for departmental practices, to ensure colleagues can cover workload in absence and offer suggestion at regular team meeting for improvements in working practices.

  • Any other tasks commensurate with the grade of this post at the request of the departmental medical secretaries, Administration Manager or Operational Manager, to ensure the smooth operation of the dept.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

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