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Client Development Director

3 months ago

Birmingham, Birmingham, United Kingdom Psixty Recruitment Ltd Full time

The Client:
Our client is an independent membership body that sets the standard within customer experience. They care about the level of service the public and employees are receiving within businesses.

The role is more crucial then ever as more and more businessesare noticing the affect of customer service in regards to customer retention, profit and reputation.


The Role:

  • As a Client Development Director, you will be responsible for managing up to 80 PLC accounts building strong, professional relationships.
  • Support the clients values of growth, relevance, and impact
  • Achieve personal targets and contribute to strategic growth plans
  • Ensure members values align with our clients
  • Work collaboratively with colleagues
  • Exhibit excellent customer service knowledge and insights to help Member implement effective strategies.
  • Analyse data to create a deep understanding of member needs and behaviours

Requirements:

  • Commercially and geopolitically aware
  • Expert within customer service
  • Exceptional understanding of Account Management within PLCs
  • Excellent verbal and written communication skills
  • Strong emotional intelligence
  • Able to research effective and relevant information
  • Highly organised and selfmotivated
  • Thrives on success
  • Prepared to initiate and follow through on challenging conversations
  • Experience navigating corporate structures and advising at C-Level

Benefits:

  • 40% Bonus
  • Collaborative team
  • Hybrid working
  • Competitive salary