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Licensing Manager
2 weeks ago
Your new roleTo lead and manage the licensing team to deliver operational and strategic functions to protect and improve the health, quality, safety and economic prosperity of our town, and promote the licensing objectives
The post holder will be responsible for ensuring the effective administration and enforcement of the Council's statutory responsibilities for taxis and private hire vehicles; alcohol, entertainment and late-night refreshment licensing; charity collections;street traders; pavement licences; lotteries; animal welfare licences and miscellaneous minor licences.
Lead, manage and monitor the performance of the team and Section in delivery of the areas of responsibility to ensure that all national and local Key Performance Indicators and local performance targets / service standards are met in accordance with the Councilpolicies and statutory requirements.
- Ensure compliance with the Council's Safeguarding policies with regard to children and vulnerable adults.
- To provide an excellent level of customer service, internally and externally, managing customer expectations and achieving service standards
- Develop and sustain teams and individuals with a positive culture, where staff are actively engaged and participate in shaping excellent customer services and service delivery.
- Motivate and encourage staff to achieve their full potential and ultimately, to deliver services that protect and improve the health, environment and quality of life for those living, working and visiting Watford and achieves the overall objectives of theCorporate Plan.
- To promote the licensing objectives.
- To represent the Council and Section professionally and positively at all times.
- To be the knowledge hub in the Council on all aspects (strategic and operational) of areas of specialism including legislation, guidance, best practice.
- Research, prepare and present reports on the activities of the Community Protection Service and make recommendations to ensure that Members and senior managers are kept fully informed and supported in making decisions so that the Council meets its obligationsunder relevant legislation.
- Provide strong management and leadership, working with other managers, to ensure that business processes constantly evolve to reflect customer and business needs, and therefore continually improve performance and drive the delivery of efficiencies and capacity
What you'll need to succeed
- Degree or equivalent qualification in an related discipline or suitable relevant experience is required.
- A recognised licensing qualification such as the Certificate of Higher Education in Licensing Law or the ability to obtain it would be an advantage.
- Ability to develop and implement policies and procedures and to implement policy changes agreed by Councillors or required by changes in legislation.
- Ability to present data and information to assist with strategic decision making
- The ability to design, deliver, monitor, report, lead, manage and participate in projects using appropriate tools and templates to contribute to service aims.
- Good organisational, time, self management and prioritisation skills in order to meet deadlines and manage risks.
- The ability to work under pressure and to manage interruptions, including unexpected and unanticipated situations.
- Commercial awareness a good understanding of the pressures facing businesses and the importance of this in achieving compliance.
- Understanding and appreciation of the internal and external influences and partnerships relevant to working in Licensing in particular and Local Government in general.
What you'll get in return
Flexible working options available.
What you need to do now
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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