Receptionist

1 week ago


Ilford, Greater London, United Kingdom Springfield Care Centre Full time

RECEPTIONIST

JOB TITLE:
Full-Time Receptionist

SCHEDULE:
Monday to Friday 9 am to 5:30 pm

RATE OF PAY:
£10.50 per hour

START IMMEDIATELY

LOCATION:
Springfield Care Centre

REPORTING TO:
Home Manager

To provide reception duties within the home as directed by the Administrator and Home Manager. promoting the home and company to potential clients, appropriate authorities, and colleagues in a pleasant, caring, and professional manner.

You will ensure that the reception area creates a positive first-class impression, that it is tidy, welcoming, and clean with up-to-date information available.

You will answer the telephone promptly and deal with enquiries in a helpful, courteous, and welcoming manner, being aware of the need to maintain confidentiality at all times regarding staff and residents and following all GDPR procedures.

Liaise and build relationships with relatives, residents, professional service providers and other visitors. You will conduct show rounds to prospective residents and families.

Key Responsibilities:

Administration

  • To receive all residents/visitors to the home in a pleasant and efficient manner. Ensuring that the Visitors Book is completed, and the appropriate person is notified of their arrival. Ensure hospitality is offered in relation to drinks and snacks.
  • To ensure that the reception area creates a positive firstclass impression, that it is tidy, welcoming, and clean with uptodate information available.
  • To answer the telephone promptly and deal with enquiries in a helpful, courteous, and welcoming manner, being aware of the need to maintain confidentiality at all times regarding staff and residents.
  • Liaise and build relationships with relatives, residents, professional service providers and other visitors.
  • Comfort relatives at times of distress ensuring that they receive privacy and empathy.
  • To perform secretarial/clerical duties as required by the Administrator and Home Manager
  • To ensure all correspondence received is date stamped and receives prompt attention.
  • To ensure that the homes filing system is maintained accurately and promptly.
  • To ensure that when absent from the workplace key individuals are up to date with the location of files, equipment, contact details of relevant people/agencies in order to provide a seamless service.
  • To provide administrative and clerical support and other support as may be requested from time to time by the Deputy Manager and other Senior Personnel.

Job Types:
Full-time, Permanent

Salary:
£10.50 per hour

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • Onsite parking
  • Sick pay

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Ilford: reliably commute or plan to relocate before starting work (required)

Work Location:
In person
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