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Customer Services Apprenticeship
3 months ago
Apprentice Customer Experience Representative - Level 2
Salary:
£17,127 plus a shift allowance
Location:
Peterborough
Start date:
September 2023
"We'd like you to join us"
We're looking for passionate people wanting to kickstart their career and create seamless customer experiences whilst earning and learning.
You will complete a nationally recognised qualification as part of an apprenticeship scheme.
Customer Services Apprenticeship - Level 2
This Apprenticeship provides the foundation for a career with BGL insurance. Excellent training will be provided to support you in becoming a Customer Experience Representative in our award-winning contact centres.
During the 15-month programme you will gain knowledge and experience through structured, on the job training and a range of development opportunities.
What will I be doing as the Customer Services Apprentice?
- Taking inbound calls from prospective and current customers who would like a new quote for their car or home insurance or change to an existing insurance policy
- Follow system and procedural processes to ensure compliance with the Financial Conduct Authority.
- Delivering customer excellence to every customer you deal with
- Ensuring you take responsibility for our customers and provide resolutions
- Taking ownership for your own development within BGL Insurance
- Be determined to succeed and accountable for results for yourself and the business
What skills or experience do I need to be an Apprentice Customer Experience Representative?
- Passionate about delivering customer service
- Good numeracy and literacy skills (GCSE or equivalent in Maths and English)
- Commitment and willing to learn
- Strong written and verbal communication skills
- Good keyboard skills
- Excellent time management and attention to detail
- Be able to work between the hours of 8am8pm Monday to Friday, 8am6pm on Saturdays & 9am5pm on Sundays during the apprenticeship programme.
We'll help you develop all the skills needed; however, we want people who are passionate, enthusiastic individuals willing to learn.
Why Choose Us?
BGL insurance is part of the Markerstudy Group and provides a range of motor, home and life insurance products to three million customers in the UK.
We are committed to delivering exceptional service to several of the best known brands in the UK as wellas our own brands, Budget Insurance and Dial Direct, all supported by state of the art, award-winning contact centres and market leading digital platforms.
We are a diverse community of dedicated, innovative and talented professionals.With an inclusive and open workplace, we encourage our people to create and share ideas - supporting their growth and celebrating their uniqueness.
