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Senior IT Engineer
3 months ago
My client requires a Senior IT Engineer on-site for this permanent opportunity. The company offers a great working environment, benefits and MFK Recruitment has successfully recruited 15 individuals to the company in the past 3 years
Senior IT Engineer -
main responsibilities:
- To manage all incidents and customer requests from receipt to resolution and closure
- Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of firsttime fix to mentor/Support Junior IT Support Technicians
- To manage escalated incidents and customer requests from receipt to resolution and closure
- To ensure service level agreement standards are met
- To promptly complete any admin paperwork and documentation
- Keep accurate records of all site information using IT Service Management tools
- To scope out solutions and systems befitting of customer requirements
- Promote best practices and adhere to change control process
Senior IT Engineer -
knowledge/experience required:
- 3+ years of experience working as an IT Technician or IT Engineer
Office 36
- Windows Server (DNS, DHCP, AD, GPO, RRAS, MDT, WDS)
- Active Directory
- Supporting Cloud migration
- MS Endpoint manager
- Azure AD
- SharePoint
- Google Workspace
Some highlights of working with the company:
- Friendly team
- Personalised training platform
- Skills assessment and personalised progression plans
- Microsoft Gold Partner and Google Partner
- Microsoft and Google training courses, accreditations and exams
- OnetoOne training
- Company healthcare available
- Purchase discounts
- Social & team building activities