![The Watches of Switzerland Group](https://media.trabajo.org/img/noimg.jpg)
Senior Client Experience Advisor
2 weeks ago
Are you familiar with working as part of a team to deliver outstanding results?
Do you have experience in confidently handling complaints?
Are you IT literate especially MS Excel and Word?
As the Senior Client Experience Advisor you will be the first point of contact for external and internal client enquiries and complaints.
Ensuring that the highest level of Client Experience is achieved and maintained at all times.In this role you will be responsible for the handling of all day to day enquiries and complaints from web and retail clients ensuring that The Watches of Switzerland Group's values and standards are delivered through a World Class client experience.
Assisting client with any issues relating to their experience with us.You will provide support and guidance on client issues raised by showrooms whilst monitoring and checking current administrative process and procedures are followed.
As the Senior Client Experience Advisor you will be responsible for responding to complaints and making recommendations on how the client experience and the service provided can be enhanced.
About You
- Experience in a client facing or client service focused role
- Experience in working as part of a team to deliver outstanding results
- Call centre experience
- Experience in confidently handling complaints
- Good understanding and knowledge of the English language
- Excellent communication and interpersonal skills
- Good IT skills especially MS Excel and Word
About us
We put our customers first and we love what we do
The Watches of Switzerland Group is the largest prestige luxury jewellers and timepieces specialist in the UK with over 140 collective stores.
The retail portfolio comprises of brands including Watches of Switzerland, Mappin & Webb and Goldsmiths.We have mono-brand boutiques in partnership with TAG Heuer, Omega Breitling and Tudor and you will find us at Heathrow airport with representation in Terminals 2, 3, 4 and 5 as well as Gatwick North Terminal.
The business began its exciting global expansion in 2017 with the acquisition of Mayors Jewellers - who have Stores across Florida and Georgia and a history dating back to 1910.
Following on from this we have opened a Watches of Switzerland Store, Rolex, Breitling and Omega boutiques at the Wynn Resort in Las Vegas as well as a Watches of Switzerland Store in Soho, New York, the ground-breaking Hudson Yards Development in Manhatten and Boston.
Rewards
Here at The Watches of Switzerland Group our benefits include profit related bonus and staff discount.
We have internal training and development programmes to nurture you through your career and make the most of your talent.
Opportunities are endlessJob Types:
Full-time, Permanent
-
HR Advisor
2 weeks ago
Braunstone, Leicestershire, United Kingdom The Watches of Switzerland Group Full timeDo you have the ability to work effectively in a fast-paced environment with a flexible, can-do attitude?Are you able to manage conflicting demands, prioritise effectively and work on own initiative with mínimal supervision?Do you have experience of working in an ER advisor or HR Advisor capacity managing complex employee relations cases?Are you able to...
-
Senior Project Officer
2 weeks ago
Braunstone, Leicestershire, United Kingdom East Midlands Freeport Full timeJoin us and play a significant role in shaping the future of the East Midlands. We are on the lookout for a Senior Project Officer to help us uncover exciting opportunities and accomplish our objectives effectively.About the Company and Job Role:East Midlands Freeport (EMF) stands as the sole inland freeport in the UK, driving substantial growth and...
-
Senior Process Technologist
2 weeks ago
Braunstone, Leicestershire, United Kingdom Futures Full timeSenior Process Technologist - Leicester - Monday to Friday - Up to £38,000*Futures are excited to be partnering with a leading, multi - billion £ FMCG manufacture who are well-known in the market for their market leading products we all use on a daily basisYou will play a critical role in the development, optimisation, and implementation of food...
-
Governance and Committees Lead
2 weeks ago
Braunstone, Leicestershire, United Kingdom East Midlands Freeport Full timeMaking a difference in the East Midlands About the Job Title and Company: We are all set to bring to life ambitious plans and searching for individuals who are keen on having a role that will leave a lasting impact. We are in need of an experienced Governance and Committees professional to assist us in steering effective, transparent...
-
Programme Manager
2 weeks ago
Braunstone, Leicestershire, United Kingdom East Midlands Freeport Full timeAbout the Job Title and the Company:Make a difference in the East Midlands. We are prepared to deliver on ambitious plans and seeking individuals who are eager to have a role that will leave a long-lasting impact.We are looking for a motivated and experienced Programme Manager to assist us in identifying opportunities for delivery and collaborating with...
-
Distribution Operative
2 weeks ago
Braunstone, Leicestershire, United Kingdom The Watches of Switzerland Group Full timeJob Description:Our Distribution Operatives play an integral part in the day to day running of our distribution centre. The role is varied and will include aspects in picking. packing, goods inwards, condensing, website, and housekeeping. You must have a good eye to detail and be flexible in your approach to the days work. You will be responsible for helping...
-
Head of Rewards and Employee Incentives Uk
2 weeks ago
Braunstone, Leicestershire, United Kingdom The Watches of Switzerland Group Full timeWe are currently looking for a Head of Rewards and Employee Incentives UK & Europe for Watches of Switzerland Group PLC, with more than 2800 employees and covering ever-growing international expansion, our total rewards proposition is key to our people strategy. This is a newly created role which reports into the Executive Director of HR and will be a core...
-
Receptionist/ Administrator
2 weeks ago
Braunstone, Leicestershire, United Kingdom Kirkland Associates Full time £24,000Our client, based in Coventry looking for a professional and friendly Receptionist and Administrator to support their head office on a permanent basis. £24,000 Receptionist Duties will include: Greeting all visitors to the office Handling incoming telephone calls and operating the switchboard, transferring all relevant calls Taking messages and...
-
Care Assistant
2 weeks ago
Braunstone, Leicestershire, United Kingdom Home Instead Full timeCompany DescriptionHome Instead West Leicestershire and Market Bosworth covers Wigston, Rothley, Ibstock, Littlethorpe and lots of areas in between. Our mission is to bring dignity back into ageing. We provide dignified and and personalised care which puts our clients first. We are rated Good by the CQC.If you're looking for a profession where you can bring...
-
Soldering and Assembly Operative
2 weeks ago
Braunstone, Leicestershire, United Kingdom FOXES RECRUITMENT LIMITED Full timeJob Title:Soldering and Assembly Operative**Location: LE3Hours:7am - 3:30pm Monday-Friday - 40 hours per weekSalary: £ Overtime availableSoldering and or Assembly experience is preferred but not essential.***Experience within assembly or POS (point of sale) displays / display stands would be advantageous***Foxes Recruitment are recruiting for an Soldering...
-
Children's Home Team Leader
2 weeks ago
Braunstone, Leicestershire, United Kingdom Alfred & Associates Full timeAlfred & Associates Ltd are looking for exceptional people who genuinely CAREOur client understands the pressures employees face each and every day and have invested heavily to be able to provide what you want, need and require to be happy and succeed.Do you feel that you are NOT getting any of these vital elements in your current job role or employment?1)...
-
Hand Tool Assembly Operative
2 weeks ago
Braunstone, Leicestershire, United Kingdom FOXES RECRUITMENT LIMITED Full timeJob Title: Hand Tool Assembly OperativeLocation: LE3Hours:7am - 3:30pm Monday-Friday - 40 hours per weekSalary: £ Overtime availableFull training given, no experience needed all that is needed is reliability and a willingness to learnFoxes Recruitment are recruiting for an Assembly Operative to work for our client based in the Braunstone Frith area of...
-
IT Support Technician
2 weeks ago
Braunstone, Leicestershire, United Kingdom I S Technologies Limited Full timeIT Support TechnicianI S Technologies are a growing IT support and technology business established over 24 years ago. This is not an impersonal role of endless support tickets, but an opportunity for the successful candidate to build customer relationships and make a difference. You should be able to demonstrate your technical understanding and have...
-
Lead Concierge
2 weeks ago
Braunstone, Leicestershire, United Kingdom The Watches of Switzerland Group Full timeDo you have exceptional communication and interpersonal skills?Are you comfortable leading a small team?Do you have a great understanding of what an exceptional customer experience looks like?Are you IT literate with experience within hospitality or luxury retail?As the Lead Concierge at head office you will support the wider head office team to ensure all...
-
Senior Client Experience Advisor
4 weeks ago
Braunstone, United Kingdom The Watches of Switzerland Group Full timeDo you have experience in a client facing or client service focused role? Are you familiar with working as part of a team to deliver outstanding results? Do you have experience in confidently handling complaints? Are you IT literate especially MS Excel and Word? As the Senior Client Experience Advisor you will be the first point of contact for external and...
-
HR Advisor
4 weeks ago
Braunstone, United Kingdom SF Recruitment Full time**Job Title: HR Advisor** **Contract: Full Time, Permanent** **Location: Leicester, Leicestershire, LE3** **Salary: £28,000 - £32,000** **Start Date: ASAP - Happy to work around notice periods** The commercial division at SF Recruitment are currently working with a large manufacturing organisation based in Leicester, to recruit for a HR Advisor/HR...
-
Parts Advisor
1 week ago
Braunstone, United Kingdom Ford & Slater DAF Full timePARTS ADVISOR Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting position as a Parts Advisor in the fantastic team at our DAF Trucks dealership in Leicester. As a Parts Advisor, we can...
-
Parts Advisor
1 week ago
Braunstone, United Kingdom Ford & Slater DAF Full timePARTS ADVISORFord and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting position as a Parts Advisor in the fantastic team at our DAF Trucks dealership in Leicester. As a Parts Advisor, we can...
-
Er Advisor
3 weeks ago
Braunstone, United Kingdom The Watches of Switzerland Group Full timeDo you have the ability to work effectively in a fast-paced environment with a flexible, can-do attitude? Are you able to manage conflicting demands, prioritise effectively and work on own initiative with mínimal supervision? Do you have experience of working in an ER advisor or HR Advisor capacity managing complex employee relations cases? Are you able to...
-
Er Advisor
4 weeks ago
Braunstone, United Kingdom The Watches of Switzerland Group Full timeDo you have the ability to work effectively in a fast-paced environment with a flexible, can-do attitude? Are you able to manage conflicting demands, prioritise effectively and work on own initiative with mínimal supervision? Do you have experience of working in an ER advisor or HR Advisor capacity managing complex employee relations cases? Are you able...
-
Apprentice Parts Advisor
4 weeks ago
Braunstone, United Kingdom Ford & Slater DAF Full timeApprentice Parts Advisor Ford & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations from Norwich to Birtley employing over 900 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal...
-
Sales Advisor
4 weeks ago
Braunstone, United Kingdom Bellway Full timeAt Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to...
-
Apprentice Parts Advisor
4 weeks ago
Braunstone, United Kingdom Ford & Slater DAF Full timeApprentice Parts AdvisorFord & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations from Norwich to Birtley employing over 900 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal...
-
Apprentice Parts Advisor
2 weeks ago
Braunstone, United Kingdom Ford & Slater DAF Full timeApprentice Parts AdvisorFord & Slater is one of the UK's largest DAF Truck dealer groups with 16 locations from Norwich to Birtley employing over 900 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place...
-
Parts Advisor
6 days ago
Braunstone Town, United Kingdom Ford & Slater DAF Full timePARTS ADVISORFord and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting position as a Parts Advisor in the fantastic team at our DAF Trucks dealership in Leicester. As a Parts Advisor, we can...
-
Sales And Customer Service
1 month ago
Braunstone, United Kingdom Inc Recruitment Full timeSales and Customer ServiceAre you bored of administration or retail jobs and looking to start as a sales advisor?Are you Looking for something challenging to put your personality and enthusiasm to use? Then this sales advisor role could be for you.Our client is looking for new sales advisors to help the grow their location as we come out of lockdown. They...
-
Senior Process Technologist
3 weeks ago
Braunstone, United Kingdom Futures Full timeSenior Process Technologist - Leicester - Monday to Friday - Up to £38,000*Futures are excited to be partnering with a leading, multi - billion £ FMCG manufacture who are well-known in the market for their market leading products we all use on a daily basis!You will play a critical role in the development, optimisation, and implementation of food...
-
Senior Systems Engineer
2 months ago
Braunstone, United Kingdom Jonathan Lee Recruitment Ltd Full timeSenior Systems Engineer - Good Salary - Permanent Defence and Aviation Systems - Leicestershire AreaA Senior Systems Engineer is required to join a market leading Innovative Defence Systems and Aviation Company. The Systems Engineer will be Supporting the Chief Engineer in their tasks and responsibilities. The Systems Engineer will be generating &...
-
Senior Payroll Administrator
2 weeks ago
Braunstone, United Kingdom Vanilla Recruitment (UK) Ltd Full timeOur client, a leading media organisation, are looking for an experienced Senior Payroll Administrator. You will be working in their shared service centre based in Leicester city centre working across their group of publications. The successful candidate will report into the Payroll Manager and will be reviewing and processing salaries and across multiple...
-
Workshop Controller
4 weeks ago
Braunstone, United Kingdom Octane Recruitment Full timeVacancy: Workshop Controller Location: Leicester Salary: £35K basic, £42 OTE not capped Hours: Mon - fri - 8-6 - 45 hr week, 1 in 4 Saturdays 8- 1.30pm This is an exciting challenge for an experienced Workshop Controller who can confidently demonstrate their suitability for the role. You will possess excellent Man Management skills, be driven and...
-
Workshop Controller
1 month ago
Braunstone, United Kingdom Octane Recruitment Full timeVacancy: Workshop Controller Location: LeicesterSalary: £35K basic, £42 OTE not capped Hours: Mon - fri - 8-6 - 45 hr week, 1 in 4 Saturdays 8- 1.30pmThis is an exciting challenge for an experienced Workshop Controller who can confidently demonstrate their suitability for the role. You will possess excellent Man Management skills, be driven and focused....
-
Audit Semi-Senior to Audit Senior
1 week ago
Braunstone, United Kingdom Blusource Professional Services Ltd Full timeWe are actively recruiting for an Audit job opportunity with an accountancy firm based in Leicester. Full job details can be found below. The salary is negotiable and will of course depend on experience and qualification level and is open within reason. This role would suit both full or part-time candidates in this accountancy firm who enable a strong...
-
Audit Semi-Senior to Audit Senior
1 week ago
Braunstone, United Kingdom Blusource Professional Services Ltd Full timeWe are actively recruiting for an Audit job opportunity with an accountancy firm based in Leicester. Full job details can be found below. The salary is negotiable and will of course depend on experience and qualification level and is open within reason.This role would suit both full or part-time candidates in this accountancy firm who enable a strong career...
-
Senior Marketing Executive
3 weeks ago
Braunstone, United Kingdom The Watches of Switzerland Group Full timeDo you have understanding of marketing principles within a multichannel retail environment along with experience of creating content for a variety of channels? Are you highly efficient in planning and organisation with the ability to work under pressure and to tight deadlines? Do you have campaign and/or project management experience alongside trade...