German Speaking Wholesale Customer Service

2 weeks ago

London, Greater London, United Kingdom Jellycat Full time

Creating original and innovative luxury soft toys, Jellycat combines luxurious fabrics with quirky and cute designs and sells its products online and via stockists throughout the UK, Europe and the rest of the world.

Jellycat are seeking a
German Speaking Customer Service Specialist, to work with our
Wholesale Accounts. This role is a
6 Month FTC.


Selling our products online and to our network of retailers and distributors, the Customer Service team are responsible for ensuring a smooth customer journey from when an order is raised to the point of preparation at the warehouse as well as post-delivery care.

The Customer Services role is a pivotal role providing day-to-day support to our UK & EU stock lists, agents and sales teams and working alongside our logistics and operations team.

Developing and maintain key relationships with our customers, ensure orders are processed and enquiries are handled in a timely and efficient manner always with the Jellycat tone.


You'll be;

  • Processing and managing customer's orders
  • Making outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution
  • Ensuring a proactive, flexible and positive approach at all times when handling customer requests
  • Sending weekly and monthly sales and backorder reports to agents
  • Discussing backorders and soft upselling to help maximise sales opportunities
  • Managing any outstanding orders
  • Liaising with other departments to ensure fast and effective order processing
  • Liaising with the logistics team regarding postdelivery queries
  • Proactively developing relationships with new and existing customers always ensuring high level of customer retention
  • Supporting product launches where necessary
  • Supporting and representing company at tradeshows where necessary
  • Supporting sales teams and agents where required
  • Ensuring customer information is updated and maintained on internal systems

You'll have;

  • 1+ years' experience in a customer facing role
  • Fluency or Working Proficiency in French Language
  • Strong communication skills (both spoken and written)
  • Proven experience in maintaining a high level of customer service and relationship building
  • Experience using SAP or similar customer service systems
  • Passion for helping customers, and providing care in line of Jellycat brand values
  • Ability to build good relationships at all levels with a positive and flexible approach
  • Ability to solve problems, have initiative, and open to continuous improvement and learning
  • Positivity, resilience, and ability to adapt to change
  • Good working knowledge of Microsoft Office (Excel, Word and Outlook)
  • Excellent attention to detail and ability to work accurately
  • High organisational skills with an ability to manage multiple priorities under pressure

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