Technical Configuration Engineer

2 weeks ago


London, Greater London, United Kingdom Air IT Limited Full time
Senior IT Technical and Escalation's Engineer

Reporting to:
Regional Professional Services Manager

As a Technical Escalation and Project Resolution Engineer, you will have a crucial role in handling technical escalations, taking charge of documentation, and assuming responsibility for intricate projects, even those that have come to a halt, to ensure they are efficiently completed.

Responsibilities include:
  • Collaborating with Air IT Project Management Office to guarantee project completion
  • Ensuring timely and high-quality project delivery
  • Owning project deliverables and maintaining quality throughout the process
  • Assisting in overcoming obstacles to ensure project success
  • Working with cross-functional teams to drive projects to completion
  • Creating comprehensive technical documentation and help guides
  • Maintaining information security in compliance with the company's ISMS and policies
  • Ensuring successful handover at project completion

Key Requirements:

  • Experience with latest Microsoft technologies
  • Proficiency in setting up and maintaining business system networks using Microsoft technologies
  • Strong understanding of Microsoft Windows Server Operating Systems
  • Hands-on experience with Microsoft Exchange Server and Hyper-V/VMware vSphere
  • Extensive knowledge of Microsoft 365 and related technologies such as Azure Information Protection
  • Expertise in Multi-Factor-Authentication and conditional access setup for Office 365
  • Detailed understanding of networking technologies including VLANs, TCP/IP, VPN, DHCP, DNS, and more
  • Experience with various network vendors such as Aruba, Cisco, UniFi
  • Familiarity with building Wireless networks using Meraki & UniFi
  • Active Directory, Windows Server, and related server roles
  • Knowledge of Microsoft Azure Active Directory and InTune

What Air IT Offers:

  • Hybrid working options for a better work-life balance
  • 25 days annual leave plus bank holidays
  • Ongoing learning and development opportunities
  • Cycle to work scheme and technology vouchers
  • Enhanced family leave and Celebration day
  • Salary sacrifice pension
  • 2 paid volunteer days
  • Company social events and competitions
  • Discount and Cashback Scheme, Life Insurance, EAP and Virtual GP Service

Joining Air IT unlocks a world of perks and opportunities. At Air IT, we are dedicated to creating an inclusive and diverse workplace where every individual can thrive.



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