Service Team Leader

7 days ago


Upper Heyford, Oxfordshire, United Kingdom EAV Full time

Who are EAV?


Electric Assisted Vehicles Ltd (EAV) is a sustainable, zero-emissions vehicle manufacturer and technology innovation company based in Upper Heyford, Oxfordshire with people and the future at the heart of everything we do.

EAV is committed to a mission of holistic sustainability and business growth through environmental awareness and creative innovation.

Our industrious community of talent believe that we're designing and building a better future for everyone through our collective Transport Futures Vision, a vision which is powered by our people.


We want to make a difference and are looking for enthusiastic individuals who share this vision to join our fast-growing team.


Service Team Leader

The Role


Experienced team leader and skilled technician working in aftersales to support customers and the servicing, maintenance and repair of EAV cargo bikes.


  • Responsible for line management of the technicians within the service department including work allocation, resource allocation, job cards etc.
  • Training of staff on processes creating training matrix for the department
  • Management of process adherence & continuous improvement & implementation
  • Managing parts stock across several areas within the service department including the implementation of Kanban systems and ordering processes involving procurement
  • Responsible for technician Health, Safety & welfare
  • Drive department KPIs, monitoring performance and pushing recommendations for improvement
  • To manage, coordinate and support the technical service team including arranging annual goals and objectives and establishing 121 reviews
  • To manage the manufacturing of subassemblies for service and parts
  • To understand and balance the current deck of bikes/customers needing repairs, maintenance or service
  • Support customers offsite when needed
  • To coordinate the service technicians in being able to complete any work on EAV vehicles to a high/excellent standard with good attention to detail and quality in mind
  • Supports service modifications/strategies to service vehicles
  • Collect data and research gathering from customers to help develop future vehicles and products
  • Support the R & D team in development of new innovations and ideas
  • Ensuring the whole team adopts and adheres to company 5S methodology
  • Approve engineering releases from a service perspective
  • To support the development and implementation of a MIS or other automated system
  • To proactively feedback from customers/owners into the business

The Person

  • Ability to work individually and as part of a team
  • Be selfmotivated, proactive, and able to take initiative to complete tasks
  • Experienced team leader
  • Must be able to prioritise and have confidence in managing customers facetoface when needed
  • Automotive experience is preferable
  • Mechanical experience is essential
  • Must have a Quality mindset and approach
  • Reporting into the Head of Aftersales

The Detail

  • Permanent/full time position
  • CPD programme for all employees
  • Real potential for progression and career development
  • Regular performance reviews
  • On the job training
  • Free lunch provided on site
  • Use of gym equipment on site
  • Regular team activities

Job Types:
Full-time, Permanent

Salary:
From £41,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Discounted or free food
  • Gym membership
  • Onsite parking
  • Referral programme

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Upper Heyford, Oxfordshire: reliably commute or plan to relocate before starting work (required)

Experience:

  • Mechanic: 4 years (required)
  • Leadership: 1 year (preferred)

Licence/Certification:

  • Driving Licence (required)

Work authorisation:

  • United Kingdom (required)

Willingness to travel:

  • 25% (preferred)

Work Location:
One location

  • Upper Heyford, Oxfordshire, United Kingdom Baumhaus Ltd Full time

    We are a friendly furniture import company based in Bicester (on the old Upper Heyford airbase). We pride ourselves on our friendly team, dedicated to designing, manufacturing, and importing furniture from across the globe, subsequently distributing it to retailers nationwide.We place immense value on fostering a positive working environment, and we are...


  • Upper Heyford, Oxfordshire, United Kingdom Baumhaus Ltd Full time

    We are a friendly furniture import company based in Bicester (on the old Upper Heyford airbase). We design, manufacture and import stunning furniture from around the world, then supply it to retailers all over the UK. We are a small but fun team to work within. It is important to us to maintain a very positive working environment, so we love people with a...


  • Upper Heyford, Oxfordshire, United Kingdom Mars Recruitment Full time

    Business Development Executive, Upper Heyford, up to £30,000pa depending on experience plus benefitsMARS Recruitment is proud to have exclusively partnered with world class inertial navigation experts. With two decades of experience in combining the best of high precision GNSS receivers, our clients are market leaders in their field and their products...

  • HR Administrator

    7 days ago


    Upper Heyford, Oxfordshire, United Kingdom Mars Recruitment Full time

    HR Administrator, Upper Heyford, up to £27,000pa depending on experience plus benefitsMARS Recruitment is proud to have exclusively partnered with world class inertial navigation experts. With two decades of experience in combining the best of high precision GNSS receivers, our clients are market leaders in their field and their products havebecome the...


  • Upper Heyford, Oxfordshire, United Kingdom Protyre Full time

    Protyre is a fast-growing national automotive company offering superb training and development opportunities. We are currently seeking a Truck Manager to join our growing team.Our Truck Managers are responsible for all Health and Safety, stock control & team management as well as delivering excellent customer service.Benefits: A chance to earn a regular...


  • Upper Heyford, Oxfordshire, United Kingdom The Employment Group Ltd Full time

    Recruitment Consultant Position at Upper Heyford CompanyWe are currently in an exciting phase of growth and transformation, and to support this expansion, we are seeking an experienced Recruitment Consultant to join our highly professional and welcoming team. With over two decades of experience in the recruitment sector, we have established strong...


  • Upper Heyford, Oxfordshire, United Kingdom C4S Search Ltd Full time

    JOB TITLE: Internal Sales ExecutiveLOCATION: Bicester, OxfordshireSALARY: up to £30,000WAY OF WORKING: Full Time | Hybrid | PermanentTHE BUSINESS:C4S Search are pleased to be working with a marketing leading electronical manufacturing company innovating many sectors.THE INTERNAL SALES EXECUTIVE OPPORTUNITY: Sourcing new customers and developing new business...

  • Greggs Team Member

    6 days ago


    Lower Heyford, Oxfordshire, United Kingdom EG Group Full time

    Role:Greggs Team MemberLocation: Upper Heyford,, NN7 3NFHours:Part-Time / Full-Time Hours Available / PermanentHourly Rate:£10.65 above 18 | £8.15 aged 1 7& 16Bonus Scheme:Quarterly Bonus IncentiveCompany: EG GroupWe are looking for friendly and dedicated sales assistants who can provide outstanding customer service to join our welcoming Greggs bakery team...


  • Lower Heyford, Oxfordshire, United Kingdom Workmate Agency Full time £35,000 - £39,000

    We're currently recruiting for a Senior Sous Chef or Second Chef-level professional to join our client's busy kitchen in Bicester. This is a unique culinary opportunity, outside of the standard restaurant setting, which offers excellent progression opportunities and an inclusive company culture.Contract: Full-Time, Permanent*Full UK Driving Licence and Own...

  • Service Team Leader

    3 weeks ago


    Upper Heyford, United Kingdom EAV Full time

    **Who are EAV?** Electric Assisted Vehicles Ltd (EAV) is a sustainable, zero-emissions vehicle manufacturer and technology innovation company based in Upper Heyford, Oxfordshire with people and the future at the heart of everything we do. EAV is committed to a mission of holistic sustainability and business growth through environmental awareness and...


  • Upper Bruntingthorpe, United Kingdom The Caraires Consultancy Full time

    Monday to Friday between 8.00am – 5.30pm (40 hour week) Permanent up to £35,000 per annum (depending on experience) Are you a confident leader with a passion for delivering exceptional client experiences? Our automotive client is seeking a dynamic and experienced Customer Service Team Leader to inspire and lead our Client Experience Team. If you thrive...


  • Upper Bruntingthorpe, United Kingdom The Caraires Consultancy Full time

    Monday to Friday between 8.00am – 5.30pm (40 hour week) Permanent up to £35,000 per annum (depending on experience) Are you a confident leader with a passion for delivering exceptional client experiences? Our automotive client is seeking a dynamic and experienced Customer Service Team Leader to inspire and lead our Client Experience Team. If you thrive...


  • Upper Bruntingthorpe, United Kingdom The Caraires Consultancy Full time

    Monday to Friday between 8.00am – 5.30pm (40 hour week)Permanentup to £35,000 per annum (depending on experience)Are you a confident leader with a passion for delivering exceptional client experiences?Our automotive client is seeking a dynamic and experienced Customer Service Team Leader to inspire and lead our Client Experience Team.If you thrive in a...


  • Upper Bruntingthorpe, United Kingdom The Caraires Consultancy Full time

    Monday to Friday between 8.00am – 5.30pm (40 hour week)Permanentup to £35,000 per annum (depending on experience)Are you a confident leader with a passion for delivering exceptional client experiences?Our automotive client is seeking a dynamic and experienced Customer Service Team Leader to inspire and lead our Client Experience Team.If you thrive in a...


  • Upper Poppleton, United Kingdom Pavers Full time

    We have a full time position available for Customer Service Team Leader to join our York Head Office Customer Service Team. Our offices are located at Northminster Business Park, Upper Poppleton, York. This will be a permanent role, 39.5 hours per week. You will need to be able to work flexibly 5 out of 7 days on a rota basis between the hours of 8am and 9pm...

  • Team Member

    3 weeks ago


    Upper Heyford, United Kingdom EURO GARAGES LIMITED Full time

    **Role**:Greggs Team Member **Location**:Northampton, NN7 3NF **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.05 above 18 | £8.00 aged 16 + 17 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated sales assistants who can provide outstanding customer service to join...

  • Team Member

    3 weeks ago


    Upper Heyford, United Kingdom EURO GARAGES LIMITED Full time

    **Role**:Greggs Team Member **Location**:Northampton, NN7 3NF **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.05 above 18 | £8.00 aged 16 + 17 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated sales assistants who can provide outstanding customer service to join...

  • Group Worker

    2 days ago


    Upper Heyford, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 359188**Salary**: - £36,565- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- HMPPS Band 4**Contract type**: - Permanent**Type of role**: - Risk Management**Working pattern**: - Flexible working, Full-time**Number of jobs available**: -...

  • Greggs Team Member

    5 days ago


    Upper Heyford, United Kingdom EG Group Full time

    **Role**: Greggs Team Member **Location**: Upper Heyford,, NN7 3NF **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.65 above 18 | £8.15 aged 1 7& 16 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated sales assistants who can provide outstanding customer service...


  • Upper Heyford, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 354012**Salary**: - £25,626- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Assistant**Contract type**: - Permanent**Type of role**: - Operational Delivery - Other**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...

  • Greggs Team Member

    3 weeks ago


    Upper Heyford, United Kingdom Asda Express Full time

    **Role**:Greggs Team Member **Location**: Upper Heyford, NN7 3NF **Hours**:Part-Time / Permanent **Hourly Rate**:£10.65 above 18 | £8.15 under 18 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated sales assistants who can provide outstanding customer service to join our welcoming Greggs...

  • Greggs Team Member

    2 weeks ago


    Upper Heyford, United Kingdom Asda Express Full time

    **Role**:Greggs Team Member **Location**:Upper Heyford, NN7 3NF **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.65 above 18 | £8.15 aged 17 & 16 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated sales assistants who can provide outstanding customer service...

  • Greggs Team Member

    1 week ago


    Upper Heyford, United Kingdom Asda Express Full time

    **Role**:Greggs Team Member **Location**:Upper Heyford, NN7 3NF **Hours**:Part-Time / Permanent **Hourly Rate**:£10.65 above 18 | £8.15 under 18 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated sales assistants who can provide outstanding customer service to join our welcoming Greggs...

  • Team Leader

    1 week ago


    Upper Gornal and Woodsetton, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 354942**Salary**: - £27,223 - £28,613- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- EO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...

  • Team Leader

    4 weeks ago


    Upper Halliford, United Kingdom Elysium Healthcare Full time

    Are you a naturally empathetic, caring and compassionate Team Leader in the UK with experience of caring for people with learning disabilities? Do you want a fulfilling career, where you can make a difference and change lives for the better in a culture of kindness and teamwork? Where you’ll be supported with development opportunities to grow you as a...


  • Upper Heyford, United Kingdom CONNECTED CAR SERVICES LIMITED Full time

    Customer Service Specialists - New Car Handover – Self Employed - Upper Heyford OX25 5HASelf Employed Position - must be aged between 25 - 65 years old for Insurance PurposesExperienced New Car Handover Specialists or TPD’s (Trade Plate Drivers) preferred but not essential as training will be given to those with Customer Service, Retail or Hospitality...


  • Upper Heyford, United Kingdom Baumhaus Ltd Full time

    We are a friendly furniture import company based in Bicester (on the old Upper Heyford airbase). We pride ourselves on our friendly team, dedicated to designing, manufacturing, and importing furniture from across the globe, subsequently distributing it to retailers nationwide. We place immense value on fostering a positive working environment, and we are...


  • Upper Heyford, United Kingdom Baumhaus Ltd Full time

    We are a friendly furniture import company based in Bicester (on the old Upper Heyford airbase). We pride ourselves on our friendly team, dedicated to designing, manufacturing, and importing furniture from across the globe, subsequently distributing it to retailers nationwide. We place immense value on fostering a positive working environment, and we are...

  • Supervisor

    3 weeks ago


    Upper Heyford, United Kingdom EURO GARAGES LIMITED Full time

    **Role**:Greggs Supervisor / Team Leader **Location**:Northampton, NN7 3NF **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.55 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Supervisor who can lead, inspire and motivate a team to join our welcoming Greggs bakery! Our...