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Administrator
3 months ago
Prioritise workload and interpret the urgent nature of calls and people presenting in person in order to pass promptly into those appropriately qualified personnel for action Manage own workload and mainly work without supervision on a daily basis Adopt a systematic and proactive approach e.g.
ensuring previous documentation is available for follow-up reviews Manage time effectively ensuring systems and processes are efficient and do not duplicate each other or overlap with other team members' tasks Developed skills in customer care for transactions with customers/clients/other external stakeholders and internal colleagues Deal with anxious clients or visitors using basic conflict resolution skills and calling for assistance as appropriate May explain (but not interpret) procedures, rights, or requirements from acquired knowledge about KMPT policies and procedures, Statutory processes to service users, internal colleagues or external agencies Use basic office skills in Word, Outlook, PowerPoint and Excel acquired through NVQ3/RSA3 or equivalent including inputting into spreadsheets, more complex charts e.g.
inserting labels and axis and more common formulas.sum, mean and averages with some analysis Maintaining records on electronic systems such as RiO (KMPT - access Administrator level 2) for which accuracy and promptness are critical as is adherence to information governance policy and procedures.
set out in RiO in relation to record keeping and ensures consistent methods of record keeping in line with professional and clinical standards outlined to them.
Use SBS to order management service orders for delivery May deal with petty cash including holding and managing the petty cash float, progressing payments and receipting cash deposits and maintaining accurate records.
Undertake monthly reconciliation of cash to receipts and/or maintain basic financial records As with all posts, observe the required health and safety rules and take personal responsibility for the security of the area within which the post-holder works Support clinicians when lone working Maintaining records