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Data Rights Case Handler
1 week ago
What is the opportunity:
You will be a part of a great team responsible for supporting and implementing Data Rights requests under the GDPR Legislation.
Your primary office location will be Bristol however there will be chances for hybrid working.
In this role you will:
- Logging any DSAR/DSR requests onto the workflow tool ensuring accurate customer data is input into the system in a timely manner
- Issue any holding communication to customers and collate and package all information required and send to the customer.
- Taking control of all incoming communications that is sent to the Data Rights Request mailbox.
- Manage DSAR/DSR requests with one calendar month timescales.
- Responsible for navigating various systems across UK Mortgages, Loans, Credit Cards, Transactional Banking and Northridge to provide the customer with the correct correspondence.
- Write to customers to confirm information required and perform Third Party verification.
What will make you stand out?:
Experience within a multi-product Financial Services Industry
Experience in a customer service environment
Strong letter writing skills.
Attention to detail and focus on delivering quality outcomes for customers.
Excellent personal organisation and time management Ability to prioritise between competing priorities in a sometimes stressful environment
Ability to prioritise between competing priorities in a sometimes stressful environment
Essential Qualifications:
There are no minimum educational requirements for this role.
More about the team:
This role sits within the UK Customer Relations (UK Customer Complaints) operation as part of the Office of the Chief Operating Officer within Bank of Ireland UK Plc.
In addition to Data Rights, the UK Customer Relations Team is made up of several different functions that include the Vulnerable Customer Unit, the management of the Bank's relationship with the Financial Ombudsman Service and Complaints Management.
Why work with us:
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions.
Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.
Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your careerKey Competencies
- Customer Focused
- Self
Accountable
- Self
- One Group, one team
- Self
Manage Risk
- Self
Agile
- Self
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Data Rights Case Handler
1 week ago
Bristol, Bristol, United Kingdom Bank of Ireland Full timeData Rights Case Handler Bristol, England, United Kingdom | Hybrid Permanent | Full time Closing date: Jun 30, 2024
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