Customer Services Administrator

2 weeks ago


London, Greater London, United Kingdom First People Recruitment Full time
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Your New Job Title:
Mandarin speaking Banking Hall Customer Service Associate

The Skills You'll Need:
Fluent Mandarin, customer skills, ideally a work/academic background in banking.
Office based
12 month Contract that may go Permanent

Start:

ASAP
have Mandarin to native level
have an academic background / working experience in Banking, Economics, Finance or Accounting etc
You will deliver excellent customer service as well as promote the Bank's products and services to its customers

You will focus on business development and delivering effective and efficient customer service and also assist with the daily operations of the Banking department.


Act as primary point of contact for the customers and maintain customer relationship
Process account opening applications
Carry out the client on-boarding process and conduct Anti-Money Laundering (AML), Know Your Customer (KYC), Know Your Business (KYB) checks such as Customer Due Diligence (CDD) on new clients according to the Bank's policies
Develop comprehensive understanding of the internal compliance policy and procedure and maintain awareness of all other associated compliance policies and procedures
Experience in customer service, sales or marketing would be advantageous
Experience in banking with exposure to areas of retail banking is preferred
Excellent English and Mandarin communication skills

Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture.

We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers.

Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Click for more Mandarin speaking jobs from People First Team China in London, your Mandarin recruitment specialists.
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