Claim Expense Control Specialist

2 weeks ago

Manchester, United Kingdom The Travelers Companies, Inc. Full time
Who Are We?

  • Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
  • Job Category
Claim
Target Openings
1
What Is the Opportunity?

We are currently recruiting for a Claims Expense Control Specialist to join our team based in any of our UK offices on a permanent basis.


This role would suit someone who has some experience working as a Billing Specialist, Lawyer or Costs Draftsmen who has good knowledge of litigation/CPR, Court rules and legal costs or a claims handler who has had experience of Legal bills and vendor bills.


This is an exciting opportunity for you to build relationships with both external firms and our internal claims professionals offering you a chance to leverage your current skills but also provide opportunities for professional growth, including the potential to manage loss adjuster spend.

As the expense control function grows, there is scope for the role to expand into supporting the identification and management of other vendor expense control opportunities, across Claim Europe.


Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy.

This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees).

This policy may be changed at the Company's discretion.

This role is eligible for a £1500 new joiner bonus.

If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus.


What Will You Do?- Reviews, determines the accuracy and challenges law firm invoices ensuring compliance with Travelers' billing policies and department specific direction and are otherwise reasonable.- Ensure that any required authorities are properly recorded within the claim file and e-billing platform.- Provide feedback to Claim Professionals regarding billing to assist with Reserving.- Maintain an accurate record of reductions made and any appeals/queries received.- Ensures prompt, accurate and efficient auditing of submitted legal fee and expense invoices and amends as appropriate.- Ensure accurate recording of bill reviews upon the claim file.- Maintains the billing tool working with IT and the enterprise on any escalated issues.- Produce monthly reports on progress and performance with specific vendors.- Provide general feedback on Claim Professional performance in managing legal resources.

Be Committed, Be Connected, Be Creative and Be Energised - these are the values we are passionate about.

Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work.


To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.

What is a Must Have?

  • Previous experience working with litigation and legal billing practices, civil court rules and procedures of England and Wales or prior experience of handling complex claim litigation.
  • Excellent oral and written communication, interpersonal and analytical skills
  • Strong organization, multitasking and time management skills
  • Excellent negotiation and problemsolving skills
  • Experience with one or more electronic billing technologies
  • Experience at an insurance carrier reviewing/auditing outside counsel's legal bills
  • Strong communication (written and verbal), influencing, negotiating, listening and interpersonal skills to effectively develop productive internal and external relationships.
  • Builds and maintains working relationships with peers and other professionals across organizational lines.
  • Presents a positive professional image. Exhibits courage, conviction and credibility. Acts decisively to tackle difficult problems. Demonstrates Self-Awareness a strong drive to achieve with a balance of humility.
  • Strong organizational and time management skills. Advanced attention to detail ensuring accuracy.
  • Applies critical thinking and synthesizes information to identify key issues and make decisions. Effectively work through conflict and resolve issues with a professional demeanor.
  • Paralegal Certificate
  • What Is in It for You?
  • Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
  • Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you de

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