Overseas Visitors Officer
2 weeks ago
You will work as part of the Overseas Visitor Team ensuring contact with patients and Trust colleagues is professional and prompt, in line with set service standards.
The post will involve the use of the Trust's electronic patient record system; liaising with clinical colleagues, meeting patients and relatives to discuss eligibility to free NHS care and collaborating with external agencies and GP practices, amongst others.
There will also have the opportunity to support the Healthcare Contracts/Overseas Manager which will provide both operational experience through attendance at meetings, involvement in discussions and report writing as well as experience through more strategic and longer-term projects.
Good working experience with IT systems such as MS Office and a good working knowledge of the NHS would be advantageous.
At Bradford we believe we are all stewards of taxpayer money, and as a One NHS Finance Level 2 accredited finance department, this is especially important to us and we strive to ensure that our work with our hospital colleagues and system partners delivers the very best for our patients.
We will encourage and support you to develop your skills and to give you the opportunity to progress your career.
This role will provide you with the opportunity to gain valuable experience of working with staff throughout the hospital, working collaboratively with our system partners and other public sector bodies.
Our People Charter outlines the behaviors we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:We value people
We are one team
We care
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
The post holder will ensure that Bradford Teaching Hospitals NHS Foundation Trust (the Trust) implements the Department of Health (DH) charging regulations to maximise the income due to it and to safeguard NHS resources for patients who are eligible for NHS treatment.
The post holder is responsible for providing an effective customer-focused overseas patient visitor function across all sites of the Trust.
The post holder will:
Contribute to the development of effective systems and processes across the Trust.
Provide support to all staff throughout the Trust through training, providing advice and guidance, and liaising with clinical staff to aid decision making.
Undertake the reporting to external bodies as required by the regulations and Trust policy/procedures.
Identify overseas visitors who attend the Trust to access healthcare and assess their chargeable status via the various trigger mechanisms and discussions with staff throughout the Trust.
Interview potential chargeable patients or the patient's representative, taking details to enable further investigation if necessary to establish chargeable status.
Document interviews and communications with patients to ensure that colleagues have complete and precise information regarding the patients' chargeable status and circumstances.
Seek the patient's pathway of care and prepare an estimate of the cost of treatment to discuss with the patient and treating clinician.
Take payment from the patient prior to treatment and liaise with clinical and admin staff to advise whether or not payment has been made.
Determine which NHS commissioner is responsible for commissioning healthcare services, ensuring that prior approval is sought, raising invoices to the responsible commissioner for devolved patients from Scotland, Wales, and Northern Ireland.
Produce, maintain, and update accurately the patient administration system and data held in connection with potentially chargeable patients, adhering to national and Trust standards of information governance.
Prepare data for submission to external agencies such as but not limited to the DH, Home Office (HO), National Health Service Improvement (NHSI) and Department for Work and Pensions (DWP), Clinical Commissioning Groups (CCGs).
Recognise fraudulent documents and advise the Overseas Visitor Manager of such. Liaise with the DH and HO to assist in investigations.
Act in an advisory capacity for General Practitioners (GP) regarding queries about specific patients and their eligibility secondary care treatment.
Contribute to the delivery of staff training on a one-to-one or group basis, either in cl
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