Assistant Gym Supervisor

2 weeks ago

Wrexham, Wrexham, United Kingdom Plas Madoc Leisure Centre Full time

All applicants must hold a level 2 Gym Instructor Qualification
Splash Community Trust is a "not for profit" community charity.

We offer a range of leisure services, a community café, community support hub services and provide vital links for the immediate and surrounding communities.

We are a successful social enterprise with aspirations to continue to develop and are looking for people to join us on our journey.


We are looking for an enthusiastic, motivated person who can work as part of a team and provide excellent customer service.

We are looking to recruit an experienced person who can become a valuable member of our fitness team.

Your duties will include supporting the Gym Supervisor in ensuring the efficient and effective operation of the gym, inductions, writing individual programmes and ensuring professionalism is maintained at all times.

You will be required to follow a 3 week rota pattern which includes evenings, weekends and bank holidays.

This shift pattern may change in line with the business' needs.

Please read the full Job Description for more details of the requirements for this role.

Purpose:

To assist and support the Gym Supervisor in the gym area.

The Assistant Gym Supervisor will help with the efficient and effective operation of the gym, delivery of fitness related activities including day to day supervision of the gym, fitness staff and volunteers.

You will ensure health and safety requirements are met and that you are customer focused at all times.

To act as Duty Officer, covering for annual leave or sickness when required.

Reports to:

Gym Supervisor

Responsible for:

Staff and volunteers working within the gym and free-lance fitness instructors delivering fitness classes

Salary:

Salary scale £12.40 per hour

Key responsibilities:

Operational

  • To prepare individual programmes for customers.
  • To deliver fitness classes.
  • To advise clients how to use exercise equipment correctly and safely and to gain the best of their time within the gym.
  • To promote a welcoming environment to all customers.
  • To develop and refine the cleaning and maintenance procedures.
  • To maintain accurate and up to date records for customers in accordance with Centre's policy for data protection and freedom of information act.
  • To maintain the facility to ensure the gym is safe and clean ensuring they are checked daily to maintain safety standards.
  • To ensure all gym equipment is maintained in a safe working order and action any repairs as required.
  • To assist with implementing membership schemes, with ongoing coordination and administration responsibilities.
  • To complete daily membership checks and contact customers in arrears.
  • Assist the Gym Supervisor to introduce membership offers to promote and increase memberships and drive the business forward.
  • Interact with members/customers via social media.

People management

  • To supervise gym staff and volunteers when necessary to ensure that staff are performing duties in a safe and courteous manner and comply with people management policies
  • To assist in producing rotas when needed to ensure adequate qualified staffing levels at all times.

Special conditions

  • To act as Duty Manager and cover for annual leave, sickness or for periods as and when required.
  • To complete the appropriate training to work as a Duty Officer.
  • To be able to work shifts including evenings, weekends and bank holidays.
  • To carry out such duties as may be determined by the General Manager.

General responsibilities:

  • To maintain the highest standard of professional conduct at all times with customers, colleagues, stakeholders and the general public, both at work and socially.
  • To make a contribution to sharing ideas, knowledge and best practice to ensure the longterm success of Splash Community Trust and the Plas Madoc Leisure Centre.
  • To adhere to employment policies as detailed in the Employee Handbook.
  • To follow all health & safety procedures in order to ensure the safety of you, colleagues, customers and others who may be affected by your behaviour.
  • To uphold Splash's commitment to equality of opportunity to all by following the Equality & Diversity Policy.
  • To support Splash in achieving its environmental aims and objectives.

Person Specification

Experience:

  • Must be able to demonstrate experience of working within a busy gym environment within the public or private sector
  • Must be able to demonstrate a clear understanding of customer needs, ensuring this is central to decision making and service delivery
  • Must be able to demonstrate a good understanding of the operation of a gym including health & safety legislation
  • Should ideally be able to demonstrate an understanding of how a third sector organisation operates; be sympathetic to the aims of Splash Community Trust; and be sensitive to the political nature of the organisation

Qualifications or Training:

Essential

  • REP Leve

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