Visitor Experience Officer

2 weeks ago

Grantham, Lincolnshire, United Kingdom National Trust Full time

Are you passionate about bringing stories to life, especially for children and young people? Are you someone who thrives on creative thinking, teamwork, and inclusion? If you think this sounds like you, then we'd love to hear from you.

You'll need to be available for weekends and school holidays where the visitor offer requires it.

What it's like to work here:Belton House is a large historic estate on the outskirts of Grantham, Lincolnshire.

Last year we welcomed over 370,000 visitors and have ambitions to grow those numbers through the development of our offer and infrastructure.


With a seventeenth century mansion house, formal gardens, pleasure grounds, ancient deer park, and the National Trust's largest outdoor adventure playground, Belton holds wide appeal and attracts a diverse audience with varied interests.

Over half of our visitors are family groups with young children, so they're a key focus for our visitor programming.

We're committed to breaking down barriers to access, welcoming new visitors and creating inclusive and memorable experiences for everyone.

Click here for more information about this location

What you'll be doing:

As part of the Visitor Operations and Experience Team you'll work closely with colleagues across the property to shape the quality and content of our visitor offer for children and young people.


Reporting to the Senior Programming and Partnerships Officer, your focus will be on creating playful and meaningful experiences which connect visitors to our cause and our stories.

You'll be part of a small and dedicated team which is committed to raising the visitor offer to the best it can be.

You'll co-create with, and be supported by, community partners, our visitors, and National Trust colleagues to ensure that our offer is informed, inclusive, and sustainable.

You'll be responsible for the operational delivery of our Children and Young People Programme as well as long-term planning.

You'll support the wider team on project work as it pertains to our family audience and the delivery of the property business plan.


Please also read the full role profile attached to this advert.


Who we're looking forThis is an exciting opportunity for a creative and independent thinker who also understands the importance of teamwork and looking outwards.

Belton is a busy property so to deliver this role successfully, you'll need to have:

  • A flexible, visitorfirst approach, with high standards of customer service and an eye for detail.
  • Excellent people skills, with the ability to bring a team along with you.
  • Experience of planning, working to multiple deadlines and managing own workload
  • Supports the aims and ethos of the National Trust
  • Excellent communication skills, both verbal and written
  • A hardworking approach, be committed and a team player
  • Knowledge of relevant Health & Safety procedures
The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust properties for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice

Requirements :
Compliance.
Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)

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