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Housing and Property Manager

3 months ago

Rugby, Warwickshire, United Kingdom Liquid Full time £34,904

We have an urgent need for a Neighbourhood Housing Lead (based/commutable to Rugby) reporting to office 1 day per week based in Slough otherwise hybrid/on patch paying upto £34904 DOE paid at hourly rate.

To deliver a responsive, efficient, agile, high quality and customer focused housing management service to residents.
To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures.
To act as the advocate for residents in getting things resolved at pace and quality.

Provide information and advice on all queries in relation to tenancy or property matters, taking advice and seeking information from relevant specialist teams as required.

Know the itemised service charge information relating to patch and provide general information to residents about service charges, whilst also ensuring that charges are reasonable.

waste management, fly-tipping,
parked cars, abandoned vehicles, car parking, pets, graffiti, breaches of tenancy, etc.

Carry out tenancy audits, inspections of homes and buildings, communal areas, open spaces, to ensure they are well maintained and comply with all regulations or inspection regimes.

Complete necessary referrals for court action, work with in-house and external legal services to complete court papers and attend court as required.

Identify, report, mitigate and escalate risks on patch.
Complete Fire Risk Actions and other compliance related activity within relevant timescales.
Assist in the resolution of MP/Cllr enquiries and informal and formal complaints.
Work closely with specialist teams in the Housing Management division.

Work with the estate service team to ensure grounds maintenance and cleaning contracts are managed robustly and residents receive good quality services.

Liaise with other teams to provide prompt responses to resident complaints or investigations.
Liaise with the wider business regarding key risks identified on patch.
Work with Performance and Improvement colleagues to ensure robust knowledge of patch demographics and demand and satisfaction is understood and a clear improvement plan is in place

Housing sector experience and knowledge on all aspects of tenancy management - tenancy/leasehold management, tenancy fraud and anti-social behaviour including but not limited to dealing with domestic violence, domestic abuse, hate crime, vulnerable residents and safeguarding.

Property management - facilities management, communal inspections and service charges including relevant Housing and Immigration Law and Welfare Reform.
Risk Management.
Compliance in terms of tenancy management and property management.
Operational knowledge of the regulatory environment for housing associations.
If you are interested in this role, for more information please apply asap