Day Concierge

2 weeks ago

West London, United Kingdom Abbatt Property Services Full time

We are currently recruiting for a Day Concierge at a busy residential development based in West London - Hanger Lane.

You will be responsible for delivering the highest levels of customer experience and service to all residents, guests, contractors and the clients.


Main duties and responsibilities:

  • To meet and greet all residents, visitors, contractors in a courteous and professional manner at all times;
  • To receive and log parcels and packages on behalf of residents;
  • To mangae parcels, packages, keys (and other logged items) for residents.
  • To log all resident written instructions under relevant apartment number on the concierge database;
  • To ensure all new residents register with the concierge team, providing names and contact details of all those living in the apartment for entry on the concierge database;
  • To programme door entry fobs, key cards and enter telephone number on door entry intercom panels (where applicable);
  • To forward any resident complaints, breach of leases (i.e. subletting, loud noises, pets) to the Building Manager;
  • To assist with arranging apartment access for PMM contractors (HIU, Sprinkler Head, Window Cleaning etc.);
  • To perform end of shift parcel and key audits. Resolving any discrepancies before the end of your shift;
  • To perform weekly fire alarm, lift alarm and other regulatory tests and inspections. Report any issues to the Building Manager and log/file records for inspection purposes;
  • To be familiar with the site fire activation and evacuation procedures and evacuation points;
  • To ensure the effective communication of site issues and events to colleagues (and temporary staff) by producing/updating the Handover Notes & Instructions at the end of your shift;
  • To perform frequent site inspections and patrols reporting any issues found and taking a proactive and solution orientated approach to temporarily fixing any of issues that may pose a health and safety risk to residents and others.

Hours: 4 on 4 off (07:00-19:00)

Salary:
£26,208 per annum

Location:
Hanger Lane, West London (Central Line)

If this position is of interest to you, please send your CV across.

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