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Customer Service Team Leader

3 months ago

Beckenham, Greater London, United Kingdom Page Personnel - UK Full time
Previous experience is customer service management role.

  • A background in a financial services environment would be desirable

About Our Client:


My client is a reputable financial services business, rapidly growing their customer service team and seeking an experienced customer service team leader to assist the development of a team.


The key responsibilities would include:

  • Manage the day to day duties in accordance with agreed service levels
  • Review, monitor and maintains quality controls of the teams work, providing feedback
  • Identify and provide training required by the team
  • Regularly assesses the performance and behavioural competencies of team members
  • Reviews objectives and creates training and development plans
  • Deals with customer complaints
  • Continuously improves and automates administration processes
  • Ensures procedures are uptodate and fit for purpose
  • Works within agreed process and payment authority levels
  • Manage business practises, processes, changes and risks
  • Completes administration tasks as and when required

The Successful Applicant:

  • Ideally at least 2 years experience in a customer team leader role
  • Financial services background desirable.
  • Experience of planning, monitoring and controlling work
  • Experience of motivating and developing a team.
  • Strong written and verbal communication skills
  • Strong administrative skills.

What's on Offer:

An opportunity to work for a business that invests in your progression and development within the company. A competitive salary and every other Friday off paid.

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