Training Officer

2 weeks ago


Blackburn, Blackburn with Darwen, United Kingdom Chubb Fire & Security Full time
Company Description


Chubb Fire & Security have an opportunity for an experienced
Training Officer to join us on a full time, permanent basis, where you will be dedicated to our Customer Contact Centre in Blackburn, with some occasional travel required to other UK sites.


Job Description:

What will I be doing as a Training Officer:

The main purpose of the role will be to develop and train employees to align with the ongoing skills matrix, through delivery of classroom-based customer service induction programs and refresher training.


  • Delivery of classroombased induction programs
  • Develop the skills and knowledge to enable employees to work more efficiently and effectively through refresher training.
  • Create a motivational working environment by providing staff with the knowledge, practical skills, and motivation to carry out all tasks following standard work to achieve business goals.
  • Continuously improving business standardised training programs and materials
  • Develop and mentor a strong 'continuous improvement culture' in the customer contact centre
  • Ongoing development of our elearning platform

Qualifications:

To be successful in this role you will:

  • As the successful Training Officer, you will be highly self-motivated with a truly engaging personality
  • Previous experience of delivering classroombased learning and induction programs within a service led environment, ideally contact centres
  • Experience of developing elearning platforms
  • Highly organised, whilst adaptable and reactive to business needs
  • You will be results driven and able to work well under pressure in a demanding and changing environment
  • Have comprehensive experience of IT packages, including Microsoft Office (PowerPoint).
  • Additionally, you will need a clean driving license and be comfortable driving to other sites as and when required
Additional Information

What can we offer you?

  • Salary £27,000 per annum | Full Time | 9am5pm Monday to Friday
  • 25 days holidays plus bank holidays, PLUS option to purchase additional leave
  • Generous company pension scheme
  • Free onsite parking
  • Employee scholarship scheme
  • Benefits Central Platform hosting employee reward and recognition initiatives PLUS health and wellbeing resources
  • Bravo Awards which recognise outstanding contributions from all employees and encourage excellence

More about us:

Chubb is a leading provider of fire safety and security solutions & services for customers worldwide. We have been protecting people and assets for over 200 years.

Today, our 14,000 employees in 250 branches in 17 countries work to make the world safer, protect people and provide peace of mind.

Our fire, security and monitoring services cover more than 1.3 million sites around the world.


We have a big commitment to the continuing development of everyone who works for us and therefore we encourage and strongly support career progression, with opportunities for promotion within our organisation and throughout the wider global group.



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