Front of House Receptionist

2 weeks ago


Bradford, Bradford, United Kingdom Hope Park Workspaces Full time

Location:
Hope Park Workspaces Bradford

Starting Salary:
£20-22K per annum (Dependant on experience)

Hours:40 hours per week (Monday - Friday, 8.30am-5pm) Potential to split role into 2 part time positions.

Reporting to:
Facilities Manager

JOB DESCRIPTION

Based on Main Reception Front of House Position

  • Ensure an outstanding first impression for visitors, efficiently managing front of house reception and overseeing and coordinating the use of the building.
  • Deliver exceptional and professional customer service to existing and potential clients in order to increase client retention within the centre.
  • Responsible for the general upkeep and appearance of the workspace according the service standards.
  • Be able to build rapport and productive relationships with the centre team, clients and visitors alike, assisting in the sales/marketing of the centre to generate customer service revenue.
  • Lead the administrative function of the Hope Park, including supporting facilities management, statutory compliance and providing support to business tenants.
  • Support the administration of conference and meeting facilities, including promoting the facilities, managing relationships and bookings.

MAIN RESPONSIBILITIES

Client Relationship Coordination

  • Provide exceptional and professional support to all tenants and visitors, such as administration services which could include photocopying, printing and laminating.
  • Act as a point of contact for all internal client requests via our front of house help desk.
  • Deliver the Hope Park Customer standards of excellence to all clients.
  • Ensure all phones are answered professionally and within 3 rings, taking and forwarding messages for clients as requested.
  • Professional greeting of clients and usage of client names at all times to generate a professional and welcoming atmosphere.
  • To remain calm under pressure in a very busy environment.
  • Assist in any other area of the centre and provide cover for other sites as and when required.

Workspace Environment Management

  • Ensure the perfect setup of products to a standard of excellence, such as the show office, meeting rooms, business lounge and communal areas.
  • Open and close the centre reception, meeting rooms according to procedure.
  • Ensure product areas are fully stocked, kept clean and tidy at all times.
  • Order and re stock Hope Park promotional materials and promotional marketing products, ensuring info packs are available during sales tours.
  • Ensure a thorough handover when assigning post cover.
  • Ensure reception/help desk is tidy and mínimal at all times, keeping all lists and forms in order
  • Dress code as business wear and professional.
  • Ensure visitors coming for a meeting are provided with exceptional service and follow up after the meetings.

Workspace Administration

  • Be familiar with the content of the workspace documentation.
  • Maintain and update all client contact information and ensure new updates are changed accordingly as soon as details of a virtual office and existing office clients received.
  • Maintain a clear and thorough handover to capture client and centre movements daily.
  • Complete all relevant Tenant move in/out forms.
  • Maintain tidy systems of filing and record keeping.
  • Document all cleaning and maintenance issues as appropriate.
  • Ensure that any problems are dealt with swiftly and escalate up to line manager as necessary.
  • Update the telephone directory.
  • Coordinate client requests, e.g. catering orders, meeting room bookings, post and petty cash slips.
  • Ensure all incoming post and parcels are sorted promptly and accurately, informing clients of all arrivals.
  • Frank all outgoing post correctly and ensure readiness for pick up.
  • Online systems such as SharePoint and our internal intranet are updated and maintained.

Compliance & Safety

  • Identify and report hazards and incidents.
  • To be competent in the fire evacuation and process.
  • Ensure that health and safety awareness of slips, trips, accident books and first aid boxes are replenished accurately. Logging of all accidents and escalating to line manager for full investigation.

Other

  • Any other task required by Management team.

PERSON SPECIFICATION

Qualifications

  • Relevant administration / business qualifications to Alevel standard or equivalent.
-
Skills & Knowledge:

  • Excellent social and communication skills to engage individuals and ensure cooperation to achieve the best possible outcomes.
  • Relevant administrative and organisational skills.
  • Ability to work with accuracy and attention to detail.
  • Be able to multitask & work unsupervised in a busy environment.
  • Have a proactive approach to problem solving and able to take initiative / make decisions in pressured situations.
  • Excellent organisational and prioritisation skills.
  • Ability to lead own personal development.
  • Ability to communicate and relate to a variety of people.
  • Be selfmotiv

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