Customer Services Administrator
1 week ago
- Great working hours with early finish on a Friday
- Work in a small friendly team
Previous experience working in a customer service role is essential
Hours:
Monday to Thursday with 45 mins lunch ( fully on site)
Fridays pm
Salary:
up to £27,000 depending on experience.
Additional benefits:
Up to 10% annual bonus per annum.
Free parking on site
Modern and open planned offices
Job Title:
Customer Support Representative
Department:
Operations
Reporting to:
Customer Services Manager
Main purpose of job:
To be responsible for inputting and progressing all customer quotes and orders in a timely manner and with a high level of accuracy.
To ensure that all quotes and orders are managed within the required KPIs to best service the sales teams and our customers.
Key responsibilities:
- Deal professionally with internal action requests, customer quotes and orders ensuring timely and accurate processing within agreed KPI's.
- Work closely with internal departments to ensure our sales team and the customer are kept informed.
- Accurately raise supporting documentation as required.
- Check price margins for quotes and orders to ensure accuracy.
- Be in regular contact with the sales team, through scheduled meetings, and reaching out proactively as necessary.
- Working with internal systems to ensure all information is up to date and correct.
- Provide first line response to internal departments and customers
- Provide the highest level of Customer Service, developing and maintaining strong customer and supplier relationships, creating a positive impression that enhances and promotes DW Windsor's reputation.
- Be in regular contact with the sales team, through scheduled meetings, and reaching out proactively as necessary.
- Establish an indepth knowledge of our full product range in order to respond to customer enquiries.
- Escalating inquiries to the appropriate team when necessary.
- Deal professionally with all internal and external customers though verbal and written communication, creating a positive impression.
- Responding to, and promptly acting upon all customer queries
- Ensure that all KPIs are met and are in line with targets and objectives.
- Ensure you understand and be familiar with your responsibilities and duties as contained in the Company's Quality Manual and Health & Safety Procedures.
- Undertake such additional tasks and duties as may be required from time to time.
Skills and experience preferences
- A motivated and organised individual, with a 'cando' approach to work
- A good understanding of computer systems particularly Microsoft Office packages.
- The ability to work using your own initiative and within a team environment
- Good attention to detail, as a high level of accuracy is essential with strong numeracy skills
- An excellent communicator, with a clear and confident telephone manner
- The ability to work under pressure, prioritise workload and work to deadlines
- Good problem solver
- Full training will be given.
- Previous experience working in a customer service role is essential
-
Service Administrator
1 week ago
Hoddesdon, Hertfordshire, United Kingdom LGC Limited Full timeJob PurposeThe Instrumentation Service Administrator is part of a high paced, high energy field service team that provides day-to-day administrative support in the effort to keep operations running effectively. This is done mainly by providing admin support to the service team.- Key Responsibilities Providing support to the service engineers when out on...
-
Customer Service Advisor
1 week ago
Hoddesdon, Hertfordshire, United Kingdom The One Group Full timeAn opening for a Customer Services agent to join a family run business with excellence at the heart of everything they do. I walked out of this meeting wanting to place all my insurance needs with them as I truly believe they have the customer's best interestsat heart. They do what is right by the client, this is the joy of working for a family business...
-
Nightshift Administrator
2 months ago
Hoddesdon, Hertfordshire, United Kingdom Auto Skills UK Full timeNIGHTSHIFT ADMINISTRATOR Salary - £30,420pa Working Hours - Monday-Friday 45 hours per week - Flexible start times between 20:00-22:00 Location - HoddesdonOur client is an extremely busy faced based commercial vehicle dealership which operates 24/7. Due to increasing demand they are look for a Night Service Administrator to support the Night Technicians by...
-
Nightshift Administrator
4 weeks ago
Hoddesdon, Hertfordshire, United Kingdom Auto Skills UK Full timeNIGHTSHIFT ADMINISTRATOR Salary - £30,420pa Working Hours - Monday-Friday 45 hours per week - Flexible start times between 20:00-22:00 Location - HoddesdonOur client is an extremely busy faced based commercial vehicle dealership which operates 24/7. Due to increasing demand they are look for a Night Service Administrator to support the Night Technicians by...
-
Customer Service Representative
1 week ago
Hoddesdon, Hertfordshire, United Kingdom Venezia Marketing & Distribution LTD Full timeVenezia Marketing & Distribution has an exciting opportunity for an enthusiastic Customer Service Representative to join our team. Located in Hoddesdon, we have been providing support for our online business for nearly 20 years. With access to a wide range of over 30,000 bathroom spare parts, our customers benefit from an extensive selection to solve their...
-
Transport Administrator
1 week ago
Hoddesdon, Hertfordshire, United Kingdom Great Bear Full timeCompany DescriptionGreat Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive... A place where you're valued, challenged, and...
-
Administrator
1 week ago
Hoddesdon, Hertfordshire, United Kingdom Mission 4 Recruitment Ltd Full timeOur client has a vacancy for a temp to perm Administrator.This role is based in Hoddesdon, EN11. The hours of work are Monday to Friday, 7 am to 4 pm.You will be Arranging collection of vehicles Chasing updates Communicating with customers and suppliersWe are looking for someone with Solid administration Good telephone manner Confident person Highly...
-
Customer Representative
1 week ago
Hoddesdon, Hertfordshire, United Kingdom Spark Bar and Kitchen Full timeAt Spark Bar & Kitchen, we strive to maintain the highest level of customer satisfaction and are looking for a new team member to join us in this mission. The individual in this position will be responsible for confirming customer satisfaction, obtaining feedback, and making necessary arrangements to ensure customer satisfaction. Additionally, this role...
-
Office Administrator
1 week ago
Hoddesdon, Hertfordshire, United Kingdom TRILOGIC RECRUITMENT LTD Full timeThe Office Administrator will be responsible for the day to day administration of the busines.In return, the Office Administrator will receive an attractive salary of £25,000, 28 days annual leave (includes bank holiodays), Company Pension, Reward & Recognition, and paid tea breaksAbout the role Dealing with incoming and outgoing correspondence Data entry,...
-
Transport Administrator
1 week ago
Hoddesdon, Hertfordshire, United Kingdom Personnel Link Employment Group Ltd Full timeHiring a Part Time Transport Administrator to work in HoddesdonTransport Administrator Salary:£13.25 per hour Weekly Pay24 hours a week Transport Administrator Details:Tuesday to Friday, 9am to 3pm, 24 hours a weekAn office based role for a well established food logistics companyKeeping sickness/absence tracer up to dateCollation of information to update...
-
Locality Administrator
1 week ago
Hoddesdon, Hertfordshire, United Kingdom Hertfordshire Community NHS Trust Full timeWe have a new vacancy for an individual who can provide comprehensive administrative and secretarial support to the Integrated Community Team.Come and join our friendly teamundertake a wide range of secretarial and administrative taskshave personal responsibility for a number of delegated tasksprovide cover for members of the Administration Team in periods...
-
Accounts Administrator Utilities
1 week ago
Hoddesdon, Hertfordshire, United Kingdom Appcastenterprise Full timeUtilities Administrator£21,500 per annumFull Time Permanent; Monday - Friday 37.5 hours per weekHoddesdon EN11 0DRResidential Management Group Ltd is a large, established, market leading property management company and due to continued growth we are recruiting an Utilities Administratorto join our Back Office team to undertake the Investigation and...
-
Service Delivery Lead
1 week ago
Hoddesdon, Hertfordshire, United Kingdom Digital Talent Group Full timeService Delivery Lead needed for this professional not for profit organisation. Collaborating with teams across the business the role will involve operationally delivering a first-class IT service to the organisation.Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.Responsibilities are broad and...
-
Temp to Perm Sales Administrator
1 week ago
Hoddesdon, Hertfordshire, United Kingdom Reed Business Support Full timeTemporary to Permanent am pm Monday to Thursday 9.15 am pm FridayDue to the success and continued growth of our client, they are looking to increase their Administration team.Your job role will be to provide administration support; Logging all order quotes Customer support Availability and lead time checks. Ordering parts and MaterialsWhen the position...
-
HR Service Coordinator
1 week ago
Hoddesdon, Hertfordshire, United Kingdom VolkerWessels Full timeLocation: Hoddesdon, Hertfordshire12 month maternity coverAll great things start somewhere, and here at VolkerWessels UK they start with you. We're looking for capable, down-to-earth people with an appetite for exciting challenges.VolkerWessels UK is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering...
-
HR Service Coordinator
1 week ago
Hoddesdon, Hertfordshire, United Kingdom VolkerWessels Full timeLocation: Hoddesdon, Hertfordshire12 month maternity coverAll great things start somewhere, and here at VolkerWessels UK they start with you. We're looking for capable, down-to-earth people with an appetite for exciting challenges.VolkerWessels UK is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering...
-
Administrator
1 week ago
Hoddesdon, Hertfordshire, United Kingdom H&B Health Ltd Full timeThe Limes Surgery Job Description Job Title: Administration Support & Post Admin Reporting To: Deputy Practice Manager Catherine Jennings Admin To provide professional and efficient clerical, administrative and filing support to all staff whilst maintaining and improving the quality of services provided to the practice population. Post To open and process...
-
Administrator
1 week ago
Hoddesdon, Hertfordshire, United Kingdom H&B Health Ltd Full timeJob summary Are you an organised anddetail oriented professional with a passion for supporting a dynamic team? Weare seeking an Administrative support, Coder & scanner to join our busy GPSurgery. In this role you will be an essential part of the team, ensuringseamless coordination and efficient workflow. Yourability to multi task and prioritise will be...
-
Goods in and Returns Administrator
1 week ago
Hoddesdon, Hertfordshire, United Kingdom Davroc Full timeABOUT USAs an independent, family run distributor of bathrooms, we are exactly that, free from external pressures. Our passion for world class bathrooms along with our strong family values are at the core of everything that we do and have been doing for over 40 years.Our goal is to offer beautifully designed, quality, world-class bathroom products with the...
-
Trainee Administrator
1 week ago
Hoddesdon, Hertfordshire, United Kingdom Room At The Top Recruitment Full timeOur client is a family run business based in Hoddesdon and they seek an enthusiastic, driven, hardDuties: Customer Service Sales order Processing Answering phones and dealing with customer queries Allocating jobs to engineers Ordering goods and parts Using internal CRM system on a daily basis Greet delivery drivers and assist with unloading of stock Moving...