Customer Services Administrator

1 week ago


Hoddesdon, Hertfordshire, United Kingdom Mosaic Recruitment Full time
Work for an established and growing organisation within its industry

  • Great working hours with early finish on a Friday
  • Work in a small friendly team

Previous experience working in a customer service role is essential

Hours:
Monday to Thursday with 45 mins lunch ( fully on site)

Fridays pm

Salary:
up to £27,000 depending on experience.

Additional benefits:
Up to 10% annual bonus per annum.

Free parking on site

Modern and open planned offices

Job Title:
Customer Support Representative

Department:
Operations

Reporting to:
Customer Services Manager

Main purpose of job:


To be responsible for inputting and progressing all customer quotes and orders in a timely manner and with a high level of accuracy.

To ensure that all quotes and orders are managed within the required KPIs to best service the sales teams and our customers.


Key responsibilities:

  • Deal professionally with internal action requests, customer quotes and orders ensuring timely and accurate processing within agreed KPI's.
  • Work closely with internal departments to ensure our sales team and the customer are kept informed.
  • Accurately raise supporting documentation as required.
  • Check price margins for quotes and orders to ensure accuracy.
  • Be in regular contact with the sales team, through scheduled meetings, and reaching out proactively as necessary.
  • Working with internal systems to ensure all information is up to date and correct.
  • Provide first line response to internal departments and customers
  • Provide the highest level of Customer Service, developing and maintaining strong customer and supplier relationships, creating a positive impression that enhances and promotes DW Windsor's reputation.
  • Be in regular contact with the sales team, through scheduled meetings, and reaching out proactively as necessary.
  • Establish an indepth knowledge of our full product range in order to respond to customer enquiries.
  • Escalating inquiries to the appropriate team when necessary.
  • Deal professionally with all internal and external customers though verbal and written communication, creating a positive impression.
  • Responding to, and promptly acting upon all customer queries
  • Ensure that all KPIs are met and are in line with targets and objectives.
  • Ensure you understand and be familiar with your responsibilities and duties as contained in the Company's Quality Manual and Health & Safety Procedures.
  • Undertake such additional tasks and duties as may be required from time to time.

Skills and experience preferences

  • A motivated and organised individual, with a 'cando' approach to work
  • A good understanding of computer systems particularly Microsoft Office packages.
  • The ability to work using your own initiative and within a team environment
  • Good attention to detail, as a high level of accuracy is essential with strong numeracy skills
  • An excellent communicator, with a clear and confident telephone manner
  • The ability to work under pressure, prioritise workload and work to deadlines
  • Good problem solver
  • Full training will be given.
  • Previous experience working in a customer service role is essential


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